Award

EU Exit Contact Centre Capacity

CROWN COMMERCIAL SERVICE

This public procurement record has 1 release in its history.

Award

23 Jan 2020 at 15:33

Summary of the contracting process

The procurement process, conducted by the Crown Commercial Service, pertains to the tender titled "EU Exit Contact Centre Capacity," which falls under the call centre services industry category. The procurement method utilised is selective, via a call-off from a framework agreement. This process is currently in the award stage, with key dates noting the contract period running from 18th November 2019 to 17th March 2020, and the tender period having closed on 15th November 2019. The total value of the award is £25,905, and it encompasses delivery across various locations, including the United Kingdom and British Overseas Territories.

This tender presents a significant opportunity for businesses involved in call centre services, particularly those with the capacity to support government operations during the EU exit transition. While the award has been given to SERCO LIMITED, other firms capable of providing similar services could benefit from future related contracts or variations. Businesses that can efficiently handle customer inquiries and provide robust support during transitional periods will find themselves well-suited to compete in this space.

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Notice Title

EU Exit Contact Centre Capacity

Notice Description

This is Linked to CCCO19A15 and is a variation. https://www.contractsfinder.service.gov.uk/Notice/f0c8f984-e3ee-48ee-ac9c-c837caea5a37

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b44c3d9a-7093-4049-84b9-48c32afb1121
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5b9c1a49-dcf6-4780-a0a2-6bba99b1f1bf
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£25,905 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 Jan 20206 years ago
Submission Deadline
15 Nov 2019Expired
Future Notice Date
Not specified
Award Date
14 Nov 20196 years ago
Contract Period
18 Nov 2019 - 17 Mar 2020 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified

Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

SERCO

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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