Award

Infreemation complaint and case management system

NOTTINGHAMSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

07 Sep 2021 at 16:16

Summary of the contracting process

The Nottinghamshire County Council has completed a procurement process for the "Infreemation complaint and case management system," aimed at acquiring cloud-based software for managing complaints, Freedom of Information (FOI), Environmental Information Regulations (EIR), and Subject Access Requests (SAR). This procurement, classified under the Customer Relation Management software category (CPV code 48445000), was awarded on 7th September 2021, with a total contract value of £49,475. The contract period commenced on 9th September 2021 and is set to conclude on 8th September 2023. The tender was executed under an 'Other' procurement method and the tender period formally ended on 22nd December 2020.

This tender presents significant growth opportunities for technology firms specializing in software solutions, particularly those focused on customer relationship management and public sector applications. Businesses well-suited for participation should ideally have experience in developing compliant software for managing sensitive information and navigating public sector contracts. The award has been secured by Digital Interactive, a small to medium-sized enterprise, which highlights an avenue for similar businesses to compete for future contracts with local government authorities.

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Notice Title

Infreemation complaint and case management system

Notice Description

Cloud based software application for case management of complaints, FOI, EIR and SAR requests and

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b48301d2-4681-4a5e-a891-e59700aae90d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/eabe1e7f-8d79-4e88-972f-042014ed9809
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£49,475 Under £100K
Lots Value
Not specified
Awards Value
£49,475 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Sep 20214 years ago
Submission Deadline
22 Dec 2020Expired
Future Notice Date
Not specified
Award Date
6 Sep 20214 years ago
Contract Period
8 Sep 2021 - 8 Sep 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NOTTINGHAMSHIRE COUNTY COUNCIL
Contact Name
Corporate Procurement
Contact Email
corporate.procurement@nottscc.gov.uk
Contact Phone
+441159773721

Buyer Location

Locality
NOTTINGHAMSHIRE
Postcode
NG2 7QP
Post Town
Nottingham
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF16 South Nottinghamshire
Delivery Location
Not specified

Local Authority
Rushcliffe
Electoral Ward
Trent Bridge
Westminster Constituency
Rushcliffe

Supplier Information

Number of Suppliers
1
Supplier Name

DIGITAL INTERACTIVE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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