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Corporate Customer Relationship Management (CRM) system

Leicestershire County Council

This public procurement record has 1 release in its history.

Award

13 Oct 2026 at 10:27

Award Notice
Summary of the contracting process

Leicestershire County Council procured a corporate customer relationship management (CRM) system to support services for Leicestershire residents, businesses, partner organisations and the council’s internal users. This is a software procurement: the requirement is for a corporate system serving these different user groups, rather than a CRM for a single service area. The stated delivery location is England; the council is based in Leicester. The requirement is intended to underpin the delivery of the council’s services, so suppliers’ relevant experience would include providing CRM software for a public-sector organisation with varied external and internal users.

The procurement is complete and Granicus-Firmstep Ltd was selected for the contract. The award was made on 28 September 2026, at a value of £395,562. The contract runs from 1 October 2026 to 30 September 2029, with an option to extend for a further 12 months. The stated contract term is 36 months before any extension. The council used the Crown Commercial Service G-Cloud 14 framework (RM1557.14) to award the contract. The recorded procurement method is “Other”; no further procedure or evaluation criteria are described. The tender deadline was 23 June 2026 at 11:30. The procurement was categorised as goods, and its suitability information identified it as suitable for SMEs and not for voluntary, community and social enterprises.

This award shows demand at Leicestershire County Council for a corporate CRM platform that supports services used by residents, businesses, partner organisations and council staff. Suppliers competing for a future requirement of this kind would need to demonstrate that their software can serve varied user groups across the organisation and underpin public-service delivery. A credible offer would also need to fit the council’s corporate requirements, rather than address only a narrow service-specific use case. The selected supplier is an SME, and the procurement was identified as suitable for SMEs, indicating that smaller software providers can compete through this route. Experience delivering and supporting comparable corporate CRM systems, with the capacity to meet the needs of both external service users and internal teams, would be relevant when the requirement returns to market. The award was made through the CCS G-Cloud framework.

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Notice Information

Notice Title

Corporate Customer Relationship Management (CRM) system

Notice Description

Procurement of a Corporate Customer Relationship Management (CRM) system to underpin the delivery of services to Leicestershire residents, businesses, partners and internal users. Awarded via CCS G-cloud 14, RM1557.14 framework. The contract term is for 36 months, with the option to extend for a further 12 Months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b52b64fd-93af-4266-9f6e-031fb71daab4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3a39aa80-2d27-4673-a8f9-e2a2670b7d43
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£395,562 £100K-£500K
Lots Value
Not specified
Awards Value
£395,562 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
28 Sep 20263 weeks ago
Contract Period
1 Oct 2026 - 30 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Leicestershire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE3 8RA
Postcode Area
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Blaby
Electoral Ward
Glenfield Faire
Westminster Constituency
Mid Leicestershire

Supplier Information

Number of Suppliers
1
Supplier Name

Granicus-Firmstep Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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