Award

CP1986-20 Scomis Group CRM Cloud Software

DEVON COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

10 Mar 2021 at 11:23

Award Notice
Summary of the contracting process

Devon County Council is seeking to enhance its Customer Relationship Management (CRM) capabilities through the procurement of a cloud-based system, designated as the "CP1986-20 Scomis Group CRM Cloud Software". This initiative, falling under the goods category, aims to streamline processes and improve customer management as they strive for business growth and customer retention. The procurement method is a direct award via the Digital Marketplace G-Cloud 12. Key dates include the contract start date of 15th March 2021, with a duration ending on 14th March 2023, and the tender period closed on 1st February 2021, with a total contract value of £43,000.

This tender presents significant opportunities for businesses, particularly those specialising in CRM software development and deployment. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to engage, as they can offer tailored solutions that align with Devon County Council's requirements for scalability and flexibility. This contract provides a platform for businesses to showcase their innovative CRM solutions, potentially leading to sustained partnerships and increased market presence within the public sector.

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Notice Information

Notice Title

CP1986-20 Scomis Group CRM Cloud Software

Notice Description

The Scomis Group wishes to procure a marketing leading and cloud-based system for Customer Relationship Management (CRM) in support of business plan objectives of growth and retention. The current systems and processes have been outgrown by the number of customers and the need to manage and find prospective customers. The current processes are not scalable, and information is not always readily available to relevant staff internally. This system will support Scomis to provide scalable and flexible processes to manage the increase in growth of customers and to work in different and more mobile methods. It will also have a beneficial impact on the productivity levels of the Customer Relationships & Business Development team, in particular, and other teams that interface with our sales and marketing processes such as Business Management and Service Performance. Additional information: Direct award via Digital Marketplace G-Cloud 12

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b5365fe6-4b8d-45f3-a7bc-7a63608424ff
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/007b5ff7-78ae-452c-8295-428bbee4ccd2
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£43,000 Under £100K
Lots Value
Not specified
Awards Value
£43,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Mar 20214 years ago
Submission Deadline
1 Feb 2021Expired
Future Notice Date
Not specified
Award Date
10 Mar 20214 years ago
Contract Period
15 Mar 2021 - 14 Mar 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEVON COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EXETER
Postcode
EX2 4QD
Post Town
Exeter
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK43 Devon CC
Delivery Location
TLK South West (England)
Local Authority
Exeter
Electoral Ward
Newtown and St Leonard's
Westminster Constituency
Exeter

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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