Award

PAN1777 - Leisure Services - Customer Service Training Partner

LEICESTER CITY COUNCIL

This public procurement record has 1 release in its history.

Award

08 Mar 2018 at 15:51

Award Notice
Summary of the contracting process

Leicester City Council is seeking to enhance the capabilities of its staff through the procurement of a Customer Service Training Partner as part of the contract titled "PAN1777 - Leisure Services - Customer Service Training Partner". This initiative falls under the education and training services sector and is aimed at supporting training for staff across two of the council's leisure centres located in the East Midlands, England. The procurement method employed is an open procedure, and the tender period closed on 12 January 2018, with the contract officially commencing on 7 March 2018 and concluding on 7 March 2019.

This training contract presents valuable opportunities for businesses specialising in training and development, particularly those focused on customer service improvements within the leisure and public sector. Companies that can demonstrate expertise in delivering tailored training programmes, alongside a solid understanding of the operational dynamics of leisure services, would be highly competitive in securing similar contracts. Engaging with Leicester City Council could facilitate further growth and visibility within the local market, as well as potential collaborations with other public sector entities.

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Notice Information

Notice Title

PAN1777 - Leisure Services - Customer Service Training Partner

Notice Description

Leicester City Council Public Health team, wished to procure a Customer Service Training Partner, to deliver training to three groups of staff. The training will help staff understand the core swimming services the Service has to offer and support them to ensure they are confident in managing the sales process around swimming lessons, swim only memberships and general casual swimming. This will be for 2 of the 7 leisure centres Leicester City Council's Sports Services manage.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b5a41658-1260-4542-accd-f82e8437d171
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1bc9bd97-0453-44cf-af05-0f66b5ca114d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80000000 - Education and training services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£14,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Mar 20187 years ago
Submission Deadline
12 Jan 2018Expired
Future Notice Date
Not specified
Award Date
15 Feb 20188 years ago
Contract Period
7 Mar 2018 - 7 Mar 2019 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LEICESTER CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE1 1FZ
Post Town
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF21 Leicester
Delivery Location
TLF East Midlands (England)
Local Authority
Leicester
Electoral Ward
Castle
Westminster Constituency
Leicester South

Supplier Information

Number of Suppliers
1
Supplier Name

INSPIRING CHANGE CONSULTANCY

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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