Notice Information
Notice Title
Out of Hours Call Handling
Notice Description
The Guinness Partnership Limited and all its subsidiaries wish to enter into a contract with our supplier for an out of hours call handling service, during the hours of 8pam and 9am including bank holidays, to enable its customers to report emergency repairs, anti-social behaviour or to make a rent payment during this time. The Supplier should also be able to provide cover during periods when Guinness is unavailable during normal operating hours or as cover for business continuity when required. Further details can be found in the procurement documents. Additional information: Expressions of Interest requests are activated through the Proactis Housing Procurement portal www.housingprocurement.com. The procurement documents are available through the Proactis Housing Procurement portal www.housingprocurement.com.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-b5d8f0e5-93db-44f5-9f9d-d006c843e722
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/24b23174-3b1c-49c9-9929-8b5ae9560cfb
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79510000 - Telephone-answering services
Notice Value(s)
- Tender Value
- £810,000 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- £593,500 £500K-£1M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 19 Feb 20206 years ago
- Submission Deadline
- 6 Nov 2019Expired
- Future Notice Date
- Not specified
- Award Date
- 20 Jan 20206 years ago
- Contract Period
- 28 Mar 2020 - 27 Mar 2025 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE GUINNESS PARTNERSHIP LTD
- Contact Name
- Not specified
- Contact Email
- procurement@guinness.org.uk
- Contact Phone
- +44 3031231890
Buyer Location
- Locality
- OLDHAM
- Postcode
- OL9 7LH
- Post Town
- Oldham
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD3 Greater Manchester
- Small Region (ITL 3)
- TLD37 Greater Manchester North East
- Delivery Location
- Not specified
-
- Local Authority
- Oldham
- Electoral Ward
- Failsworth East
- Westminster Constituency
- Manchester Central
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/24b23174-3b1c-49c9-9929-8b5ae9560cfb
19th February 2020 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/064f34be-3758-40ce-ab68-55825a282cef
9th October 2019 - Opportunity notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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