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Provision of a Choice Based Lettings and Homelessness System

Southend-on-sea Borough Council

This public procurement record has 1 release in its history.

Award

22 Jul 2026 at 15:05

Award Notice
Summary of the contracting process

Southend-on-Sea Borough Council procured a software service for housing and homelessness management. The system covers statutory homelessness applications, housing register applications and choice-based lettings, supported by customer relationship management functionality. Additional modules are required for rough sleeper case management, extracting subject access requests and recording homeless enquiries. This is a public-sector software and database service, classified under industry-specific software and database or operating software packages. Delivery is for the council’s housing and homelessness functions in Southend-on-Sea, England. The requirement is suitable for small and medium-sized enterprises, and concerns services rather than physical works or goods.

The procurement is complete and has been awarded to CIVICA LIMITED. The award was made on 21 July 2026 for £204,654 including the stated contract value, with a contract period from 1 August 2026 to 31 July 2030. The published estimated range was £124,102 to £204,654. It was run as a selective procedure and was a call-off from a framework agreement. The tender submission deadline was 31 December 2025 at 3pm. Southend-on-Sea Borough Council was the buyer. The recorded outcome identifies one active award and one supplier. The procurement’s main category was services, with software classifications covering the system and its database or operating software.

For suppliers assessing future demand from Southend-on-Sea Borough Council, this award demonstrates a substantial, multi-year requirement for integrated housing and homelessness software delivered through a framework call-off. A credible competitor would need a configurable customer relationship management platform able to support statutory homelessness and housing-register workflows, choice-based lettings, homeless-enquiry recording and rough-sleeper case management in one environment. The ability to extract subject access request information is also central to the requirement. Relevant suppliers are likely to be established public-sector housing-software providers, or smaller specialist firms with demonstrable capability in housing allocations, homelessness casework, data retrieval and secure system integration. Framework access and reliable long-term support would strengthen their position.

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Notice Information

Notice Title

Provision of a Choice Based Lettings and Homelessness System

Notice Description

CRM system for statutory homelessness applications, housing register applications and a Choice Based Lettings system with additional modules for Rough Sleeper case management, extracting Subject Access Requests and enabling homeless enquiries to be recorded within the system.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b64812b9-e8ea-4140-8ec7-713678cf68e1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ef1cc3d3-8671-45fd-b079-5c3295b47464
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48100000 - Industry specific software package

48600000 - Database and operating software package

Notice Value(s)

Tender Value
£204,654 £100K-£500K
Lots Value
Not specified
Awards Value
£204,654 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
21 Jul 20262 months ago
Contract Period
1 Aug 2026 - 31 Jul 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Southend-on-sea Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOUTHEND-ON-SEA
Postcode
SS2 6EN
Postcode Area
Southend-on-Sea
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH31 Southend-on-Sea
Delivery Location
Not specified
Local Authority
Southend-on-Sea
Electoral Ward
Victoria
Westminster Constituency
Southend East and Rochford

Supplier Information

Number of Suppliers
1
Supplier Name

Civica UK Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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