Tender

Digital Training and Upskilling Programmes

RADIAN

This public procurement record has 1 release in its history.

Tender

21 Sep 2020 at 16:06

Tender Notice
Summary of the contracting process

The procurement process, initiated by Radian, focuses on a tender titled "Digital Training and Upskilling Programmes" within the training services industry category. Based in Southampton, UK, Radian is seeking to enhance digital engagement through training for its online platforms, aiming to shift customer interactions to digital channels starting from January 2021. This open procurement method has a tender period ending on 21 October 2020, with an estimated contract value of £500,000 and a minimum value of £100,000. The contract period is set to commence on 1 December 2020 and conclude on 30 November 2022.

This tender presents significant opportunities for businesses specialising in digital training services, particularly for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations. Companies with experience in delivering computer-user familiarisation and specialist training are particularly well-suited to participate. By engaging in this programme, businesses can not only contribute to enhancing digital literacy but also establish long-term relationships with a large community of users within the Radian operational area.

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Notice Information

Notice Title

Digital Training and Upskilling Programmes

Notice Description

We currently have two on-line customer portals with the aim of making it significantly easier for customers to get in touch and interact with us. Giving our customers the opportunity to carry out more activities online such as making payments, booking and tracking their upcoming repairs etc, rather than having to contact us by telephone. We want our portals to become the primary way customers contact us. We'll nudge, persuade and encourage customers who are comfortable with digital communications to use the portal as their primary point of contact and will support those who can't through training and where access to a device/data are barriers we will set up a loan scheme to give customers access to laptops, tablets or MiFi units (portable or pocket WiFi). This is the start of our journey towards our portals becoming the primary access point for all customers, creating channel shift towards digital means. There are currently 5800 registered users on the Radian Portal and 8850 registered users on the Yarlington Portal. As such, we require an established Digital Training Provider to carry out a programme of digital training for our customers across our operational area (with initial focus on the east of our geography) from January 2021. Additional information: In order to view the tender documents please visit: https://in-tendhost.co.uk/radian/aspx/ Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b69171a4-f209-456a-a872-26c02c3db482
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/da18a388-beb2-4074-98c3-4f1ac9eba39e
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80000000 - Education and training services

80500000 - Training services

80510000 - Specialist training services

80521000 - Training programme services

80533000 - Computer-user familiarisation and training services

80533100 - Computer training services

Notice Value(s)

Tender Value
£500,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Sep 20205 years ago
Submission Deadline
21 Oct 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Dec 2020 - 30 Nov 2022 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
RADIAN
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO50 6AD
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ35 South Hampshire
Delivery Location
Not specified
Local Authority
Eastleigh
Electoral Ward
Eastleigh North
Westminster Constituency
Eastleigh

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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