Award

Customer Research: Relationship Surveys 2025-2028 - AWARD

BEYOND HOUSING

This public procurement record has 1 release in its history.

Award

29 May 2025 at 07:43

Summary of the contracting process

Beyond Housing has completed a procurement process under the title "Customer Research: Relationship Surveys 2025-2028 - AWARD", focusing on customer satisfaction surveys in the services category. This procurement is situated in the North East region of the United Kingdom, with delivery to be made to postal code YO12 7BH. The process followed an open procedure method, leading to an award to Iff Research. This contract, valued at £45,111.11, is set to run from 15th June 2025 to 14th June 2028. The procurement reached the award stage on 28th March 2025, and the contract award was published on 29th May 2025.

This tender presents valuable opportunities for businesses specialising in customer research and survey services, particularly small and medium enterprises (SMEs), as they have been identified as suitable competitors within the stated procurement process. Companies adept at gathering and analysing customer satisfaction metrics and providing insights that fulfil the requirements of the Regulator of Social Housing would find navigating such tenders beneficial for growth and establishing long-term relationships within the public sector. The comprehensive contract period allows ample time for the delivering enterprises to demonstrate their capabilities and potentially expand their service offerings in this field.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Customer Research: Relationship Surveys 2025-2028 - AWARD

Notice Description

Beyond Housing are seeking a research company to carry out the collection of TSMs to meet the requirements set by the Regulator of Social Housing.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b6c78113-2fb7-4ce2-adad-3478b4501573
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e5ffef1b-ced6-4d53-b399-e8015e7650e5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£45,111 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
29 May 20259 months ago
Submission Deadline
3 Mar 2025Expired
Future Notice Date
Not specified
Award Date
28 Mar 202511 months ago
Contract Period
14 Jun 2025 - 14 Jun 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
BEYOND HOUSING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORTH YORKSHIRE
Postcode
YO12 7BH
Post Town
York
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE22 North Yorkshire
Delivery Location
TLC North East (England)

Local Authority
North Yorkshire
Electoral Ward
Castle
Westminster Constituency
Scarborough and Whitby

Supplier Information

Number of Suppliers
1
Supplier Name

IFF RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-b6c78113-2fb7-4ce2-adad-3478b4501573-2025-05-29T08:43:58+01:00",
    "date": "2025-05-29T08:43:58+01:00",
    "ocid": "ocds-b5fd17-b6c78113-2fb7-4ce2-adad-3478b4501573",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "IT-461-146-BH/2025/0146 - AWARD",
        "title": "Customer Research: Relationship Surveys 2025-2028 - AWARD",
        "description": "Beyond Housing are seeking a research company to carry out the collection of TSMs to meet the requirements set by the Regulator of Social Housing.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79342311",
            "description": "Customer satisfaction survey"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "79342310",
                "description": "Customer survey services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "YO12 7BH"
                    },
                    {
                        "region": "North East",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2025-03-03T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2025-06-15T01:00:00+01:00",
            "endDate": "2028-06-14T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-117587",
            "name": "Beyond Housing",
            "identifier": {
                "legalName": "Beyond Housing"
            },
            "address": {
                "streetAddress": "4 Gladstone Road, Scarborough",
                "locality": "North Yorkshire",
                "postalCode": "YO12 7BH",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Lucy Solomon",
                "email": "lucy.solomon@beyondhousing.co.uk",
                "telephone": "07773008644"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-144062",
            "name": "Iff Research",
            "identifier": {
                "legalName": "Iff Research"
            },
            "address": {
                "streetAddress": "5th Floor, St Magnus House, 3 Lower Thames Street, London, United Kingdom, WC3R 6HD"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-117587",
        "name": "Beyond Housing"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-b6c78113-2fb7-4ce2-adad-3478b4501573-1",
            "status": "active",
            "date": "2025-03-28T00:00:00Z",
            "datePublished": "2025-05-29T08:43:58+01:00",
            "value": {
                "amount": 45111.11,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-144062",
                    "name": "Iff Research"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-06-15T00:00:00+01:00",
                "endDate": "2028-06-14T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/e5ffef1b-ced6-4d53-b399-e8015e7650e5",
                    "datePublished": "2025-05-29T08:43:58+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}