Award

Dartford Out of Hours Emergency Call Handling Service

DARTFORD BOROUGH COUNCIL

This public procurement record has 2 releases in its history.

Award

20 Apr 2018 at 10:20

Award Notice
Tender

12 Mar 2018 at 13:37

Tender Notice
Summary of the contracting process

The Dartford Borough Council has initiated the procurement process for the "Dartford Out of Hours Emergency Call Handling Service" which falls under the category of administrative housing services and call centre operations. The tender, valued at £75,000, was published on 12th March 2018 and was available until 29th March 2018. The contract period is set to commence on 1st June 2018, lasting for three years, with an option for a one-year extension. The service area comprises the South East region of the United Kingdom, and the procurement method employed is an open procedure, specifically below threshold.

This tender presents a promising opportunity for small to medium-sized enterprises (SMEs) specialising in call handling and related administrative services. Businesses with capabilities in emergency response, customer service management, and operational support during out-of-hours could find this contract particularly advantageous. The Dartford Borough Council seeks a provider able to meet the specific needs of the community, making it an ideal opportunity for local firms looking to expand their service offerings and enhance their market presence.

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Notice Information

Notice Title

Dartford Out of Hours Emergency Call Handling Service

Notice Description

Contract Award Decision re: Dartford Out of Hours Emergency Call Handling Service

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b7177699-de38-4576-8752-f87ea4482b69
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3cd35679-430c-4f77-99e0-63068592a843
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

75123000 - Administrative housing services

79512000 - Call centre

Notice Value(s)

Tender Value
£75,000 Under £100K
Lots Value
Not specified
Awards Value
£67,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Apr 20187 years ago
Submission Deadline
29 Mar 2018Expired
Future Notice Date
Not specified
Award Date
19 Apr 20187 years ago
Contract Period
31 May 2018 - 31 May 2021 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DARTFORD BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DARTFORD
Postcode
DA1 1DR
Post Town
Dartford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ43 Kent Thames Gateway
Delivery Location
TLJ South East (England)
Local Authority
Dartford
Electoral Ward
Town
Westminster Constituency
Dartford

Supplier Information

Number of Suppliers
1
Supplier Name

PINNACLE CONNECT

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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