Award

Independent Complaints Service

THE NATIONAL ARCHIVES

This public procurement record has 4 releases in its history.

AwardUpdate

16 Jan 2026 at 17:39

Award Notice
Award

20 Dec 2021 at 14:47

Award Notice
TenderAmendment

28 Jun 2021 at 15:23

Tender Notice
Tender

11 Jun 2021 at 08:21

Tender Notice
Summary of the contracting process

The National Archives conducted a procurement process for an "Independent Complaints Service" aimed at acquiring business services involving law, marketing, consulting, recruitment, printing, and security. The tender process utilised an open procedure below the threshold, signalling an inclusive approach to supplier selection. The procurement activity was overseen by The National Archives, located in Kew, Richmond, England (postal code TW9 4DU). The contract was awarded on 20th December 2021, with the service contract commencing on 1st January 2022 and extending until 31st December 2026. The award, carrying a value of £19,125, landed with CH&I ASSOCIATES LTD, a small to medium-sized enterprise, indicating a strong fit for businesses within this scale. The industry category fell under the "Business services: law, marketing, consulting, recruitment, printing and security" with the CPV classification 79000000.

This procurement offers significant business growth potential, particularly for those specialising in providing complaint review and resolution services. Companies experienced in managing impartial complaint mechanisms stand a good chance of competing effectively in similar opportunities. Small and medium enterprises (SMEs) are especially well-positioned to take advantage of such contracts, as this procurement's suitability criteria were designed with them in mind. Enterprises in the business services sector that can demonstrate strong capabilities in delivering impartial, effective solutions will find this a desirable contract model for expanding their service portfolios and enhancing their market position.

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Notice Information

Notice Title

Independent Complaints Service

Notice Description

The National Archives are looking for a supplier to provide an impartial and effective complaints review and resolution service for them. Please see the Invitation to Tender document on how to apply.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b718f05d-f49a-4903-b80a-a9245c7f823a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/06e5b049-7c35-4202-b944-477c20b56923
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

92 - Recreational, cultural and sporting services

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

92000000 - Recreational, cultural and sporting services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£19,125 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Jan 20261 months ago
Submission Deadline
9 Jul 2021Expired
Future Notice Date
Not specified
Award Date
20 Dec 20214 years ago
Contract Period
1 Jan 2022 - 31 Dec 2026 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE NATIONAL ARCHIVES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
RICHMOND
Postcode
TW9 4DU
Post Town
Twickenham
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI75 Hounslow and Richmond upon Thames
Delivery Location
Not specified
Local Authority
Richmond upon Thames
Electoral Ward
Kew
Westminster Constituency
Richmond Park

Supplier Information

Number of Suppliers
1
Supplier Name

CH&I ASSOCIATES

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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