Award

Hosted Call Centre Service for Clearing

UNIVERSITY OF DERBY

This public procurement record has 1 release in its history.

Award

13 May 2022 at 12:10

Award Notice
Summary of the contracting process

The University of Derby is seeking to enhance its telecommunications capabilities through a tender for a Hosted Call Centre Service for Clearing. This contract, valued at approximately £103,400, aims to provide comprehensive call-routing and full call-centre functionality to support the university's Clearing operations. The procurement method used is selective, with the tender period closing on 15th April 2022, and the awarded contract commenced on 5th May 2022, extending until 4th May 2025. The contract is classified under the CPV code for Telephone and data transmission services and is located in the East Midlands region of the United Kingdom.

This opportunity is particularly suitable for small and medium-sized enterprises (SMEs) in the telecommunications and customer service sectors. Businesses that specialise in call-centre solutions, voice-data integration, and telecommunications infrastructure could significantly benefit from participating in such tenders. This contract not only supports the university's operations but also opens avenues for SMEs to engage in long-term partnerships with educational institutions, thus enabling growth and a stable revenue stream.

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Notice Information

Notice Title

Hosted Call Centre Service for Clearing

Notice Description

For the provision and hosting of telecommunications systems including call-routing and full call-centre functionality, to support the university's Clearing operations.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b7715ac6-c4ec-4a8f-b698-644a03a75977
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3edc6deb-07d0-431f-94c8-9d13d6751882
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64210000 - Telephone and data transmission services

Notice Value(s)

Tender Value
£103,400 £100K-£500K
Lots Value
Not specified
Awards Value
£103,400 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
13 May 20223 years ago
Submission Deadline
15 Apr 2022Expired
Future Notice Date
Not specified
Award Date
4 May 20223 years ago
Contract Period
4 May 2022 - 4 May 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF DERBY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DERBY
Postcode
DE22 1GB
Post Town
Derby
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF11 Derby
Delivery Location
TLF East Midlands (England)
Local Authority
Derby
Electoral Ward
Allestree
Westminster Constituency
Mid Derbyshire

Supplier Information

Number of Suppliers
1
Supplier Name

GAMMA NETWORK SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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