Tender

Out of Hours Call Centre Services

B3 LIVING

This public procurement record has 1 release in its history.

Tender

02 Dec 2021 at 09:45

Tender Notice
Summary of the contracting process

B3 Living is currently seeking competitive tenders for the provision of Out of Hours Call Centre Services, amounting to £200,000. This procurement falls under the services industry category and is located in the East of England, UK. The tender period concluded on 30 November 2021, with the contract set to commence on 1 February 2022 and running until 31 January 2026. The process is classified as active and initiated through a framework agreement targeting a single supplier, ensuring a focused and streamlined procurement approach.

This opportunity is ideal for small and medium-sized enterprises (SMEs) specialising in call centre operations. Companies capable of providing efficient customer service solutions during off-peak hours stand to benefit significantly from this contract. Engaging in this tender can help businesses grow by establishing a long-term relationship with B3 Living, thereby expanding their market presence and enhancing their service portfolio in the public sector.

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Notice Information

Notice Title

Out of Hours Call Centre Services

Notice Description

B3Living is seeking to award a Framework Agreement to a single Supplier for the provision of Out of Hours Call Centre Services as described within this Invitation to Tender (ITT): the scope will be as described within the specification in Part B of the ITT and the pricing template (Part E of the ITT) is reflective of the anticipated demand.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b7b0b744-a3b6-4736-94c6-cbaefa0ce185
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/95a26ed5-9e20-4843-aab5-a0643b0f8945
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Dec 20214 years ago
Submission Deadline
30 Nov 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Feb 2022 - 31 Jan 2026 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
B3 LIVING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HODDESDON
Postcode
EN11 8TS
Post Town
Enfield
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
Not specified
Local Authority
Broxbourne
Electoral Ward
Hoddesdon North
Westminster Constituency
Broxbourne

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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