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Twilio SMS Authentication

Department for Work & Pensions

This public procurement record has 1 release in its history.

Award

22 Aug 2026 at 20:07

Award Notice
Summary of the contracting process

The Department for Work and Pensions procured continued support for its Twilio SMS Authenticator through Ciptex Ltd. The requirement concerns IT services, including software, internet and technical support for SMS-based authentication. The work is associated with the department’s operations in Manchester and the wider North West of England. Although the procurement category is recorded as goods, the description indicates an ongoing specialist technology support service rather than the supply of physical products. The requirement is for maintaining and supporting an existing authentication capability, so suppliers with relevant experience of Twilio-based messaging, identity verification and operational support would be the closest fit.

The procurement has been completed and awarded to Ciptex Ltd. The Department for Work and Pensions used a selective procedure as a call-off from a framework agreement. The estimated procurement value was between £99,999 and £250,000, and the award value was £99,999. The award was made on 20 August 2026. The resulting contract is scheduled to run from 1 September 2026 to 31 August 2027. The tender closed on 20 August 2026 at 12:00. The published information identifies the requirement as a completed award but does not set out separate lots or detailed award criteria. The opportunity was assessed as unsuitable for small and medium-sized enterprises and voluntary, community or social enterprises.

For suppliers monitoring future Department for Work and Pensions technology requirements, this award demonstrates demand for specialist support of SMS authentication delivered through a framework call-off. A credible competitor would need practical capability in Twilio SMS Authenticator environments, identity and access management, software integration, messaging reliability, service monitoring and user support. Experience of supporting an established public-sector authentication service would help demonstrate continuity, resilience and understanding of operational controls. Suppliers would also need access to an appropriate framework route, or a route to work with a framework member, since this procurement was conducted as a framework call-off. The requirement is better suited to established specialist technology providers than to general IT suppliers or smaller organisations without sufficient delivery capacity.

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Notice Information

Notice Title

Twilio SMS Authentication

Notice Description

Continued Support of Twilio SMS Authenticator via Ciptex

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b827efaf-bc60-408b-a3cf-61c184235144
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/aa462680-8940-45ac-a65d-a49aa9c65e07
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
Not specified
Awards Value
£99,999 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
22 Aug 20265 days ago
Submission Deadline
20 Aug 2026Expired
Future Notice Date
Not specified
Award Date
20 Aug 20261 weeks ago
Contract Period
1 Sep 2026 - 31 Aug 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Department for Work & Pensions
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M2 3AA
Postcode Area
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLD North West (England)
Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

Ciptex Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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