Award

Out of Hours Call Handling Service

ROOFTOP HOUSING GROUP LIMITED

This public procurement record has 2 releases in its history.

AwardUpdate

23 Sep 2024 at 14:44

Award Notice
Award

02 Sep 2024 at 09:43

Award Notice
Summary of the contracting process

The Rooftop Housing Group Limited has awarded a contract for an Out of Hours Call Handling Service, classified under telephone-answering services (CPV: 79510000). The procurement process, carried out through a selective method involving a call-off from an EEM framework agreement, has reached the award update stage. The contract commenced on 5th August 2024 and will run until 4th August 2026. Based in Evesham (WR11 4YD, England), this service is essential to Rooftop Housing, providing off-hours support to its clients. The contract, valued at £72,000, involves the supplier SPS DOORGUARD LIMITED.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) that specialise in telephone-answering services. Such businesses could leverage this contract to expand their service portfolio and build their reputation in the housing sector. With a focus on SMEs, the procurement is highly suitable for businesses capable of delivering reliable external call handling services, thereby supporting the operational efficiency of housing associations like Rooftop Housing Group. The framework agreement approach also simplifies the participation process, encouraging competitive bids from quality local vendors.

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Notice Information

Notice Title

Out of Hours Call Handling Service

Notice Description

Rooftop Housing Association Limited (Rooftop) have awarded this contract via a direct award through an EEM framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b8f187f2-4de1-4776-b17e-e7cd640a3143
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/505f5a27-5d62-4556-bbc4-1ce0e5675bea
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£72,000 Under £100K
Lots Value
Not specified
Awards Value
£72,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Sep 20241 years ago
Submission Deadline
6 Jun 2024Expired
Future Notice Date
Not specified
Award Date
5 Jun 20241 years ago
Contract Period
4 Aug 2024 - 4 Aug 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROOFTOP HOUSING GROUP LIMITED
Contact Name
Melissa
Contact Email
procurement@rooftopgroup.org
Contact Phone
01386 420800

Buyer Location

Locality
EVESHAM
Postcode
WR11 4YD
Post Town
Worcester
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG12 Worcestershire CC
Delivery Location
Not specified
Local Authority
Wychavon
Electoral Ward
Evesham North
Westminster Constituency
Droitwich and Evesham

Supplier Information

Number of Suppliers
1
Supplier Name

SPS DOORGUARD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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