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Qualitative and Quantitative Research Services for Making Tax Digital Under a Defined Term Agreement

H M Revenue & Customs

This public procurement record has 1 release in its history.

Award

16 Sep 2026 at 15:11

Award Notice
Summary of the contracting process

HM Revenue & Customs procured qualitative and quantitative social research services to support its Making Tax Digital programme. The supplier is required to deliver a range of small- to medium-scale research projects examining the roll-out of Making Tax Digital. Topics include customer awareness, how the service is delivered, and its effects on customer behaviour and experience. This is a public sector research services requirement, covering both qualitative methods, such as interviews or discussion-based research, and quantitative methods, such as surveys and statistical analysis. The work is delivered across the United Kingdom. It is structured as a defined-term arrangement, allowing HMRC to commission individual research projects within the overall requirement.

The procurement is complete and was awarded to BMG Research Limited. HM Revenue & Customs used a selective route through a dynamic purchasing system, specifically a call-off from that system. The tender submission deadline was 23 June 2026 at 12:00. The contract was awarded on 3 September 2026 for £3,000,000, covering the period from 3 September 2026 to 2 September 2029. BMG Research Limited is the recorded supplier for the requirement. The arrangement concerns multiple small- to medium-scale research projects rather than one single study. The award is active, and the contract period runs for three years.

This award shows sustained demand from HM Revenue & Customs for suppliers able to combine qualitative and quantitative social research at programme level. A credible competitor would need to design and deliver varied small- and medium-scale studies, translate research questions about tax service delivery into robust methodologies, and assess awareness, behaviour and customer experience. Useful capability includes survey design and analysis, qualitative interviewing or group research, participant recruitment, fieldwork management, and clear reporting for a major government transformation programme. Suppliers should also be able to manage several research projects within a defined-term arrangement, maintain consistent quality across methods, and produce evidence that helps HMRC understand how Making Tax Digital affects customers across the United Kingdom.

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Notice Information

Notice Title

Qualitative and Quantitative Research Services for Making Tax Digital Under a Defined Term Agreement

Notice Description

HM Revenue & Customs requires the Supplier to undertake a range of small to medium scale quantitative and qualitative research projects. Each project will aim to explore the roll-out of Making Tax Digital (MTD), including customer awareness of MTD, delivery of MTD and impacts on customer behaviour and experience.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b99da6b8-e1b9-4c6d-82ff-ca2fe33a9e62
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ed04662c-e839-40c3-85f1-6346f21fa48a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79315000 - Social research services

Notice Value(s)

Tender Value
£3,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£3,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
16 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
3 Sep 20261 months ago
Contract Period
3 Sep 2026 - 2 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M Revenue & Customs
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SS99 1AA
Postcode Area
Southend-on-Sea
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH31 Southend-on-Sea
Delivery Location
Not specified
Local Authority
Southend-on-Sea
Electoral Ward
Victoria
Westminster Constituency
Southend East and Rochford

Supplier Information

Number of Suppliers
1
Supplier Name

BMG RESEARCH LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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