Award

Call Care System

WEST NORTHAMPTONSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

16 Dec 2025 at 10:03

Summary of the contracting process

West Northamptonshire Council has completed the procurement process for the "Call Care System," which entails the provision of UMO hosted as a service to monitor a variety of alarms. Falling under the software package and information systems category, this service contract is located in Northampton, England. The procurement utilised a selective method with the call-off from a framework agreement, specifically under the Northern Housing Consortium Framework - Technology Enabled Lives (TEL) Lot 1. The award was announced on 16th December 2025, following the award on 30th September 2025, and the contract began on 1st October 2025, with the initial term set to end on 30th September 2026, including options for extensions up to 2028.

This tender presents valuable opportunities for business growth, especially suited for small and medium-sized enterprises (SMEs), given the minimal value of £70,000 and an awarded value of £79,632. Companies adept in developing and managing technology-enabled solutions for monitoring alarms can forge significant service offerings through this contract. E.NOVATION UK LIMITED, a registered SME, has been awarded the contract, demonstrating that similar businesses with expertise in software systems for digital and analogue alarms can vie for such service-led contracts, which can facilitate expanding their market presence and capabilities in the local government services sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Call Care System

Notice Description

Provision of UMO hosted as a service, on the basis of a 1+1+1 year contract term, the solution is to monitor any combination of analogue and digital alarms.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b9d4638b-bdd9-41a5-9ac5-e0c3ff6bee91
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e60ee5d0-5d11-408d-88b3-4bdc6b2abe8a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£90,000 Under £100K
Lots Value
Not specified
Awards Value
£79,632 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Dec 20252 months ago
Submission Deadline
30 Sep 2025Expired
Future Notice Date
Not specified
Award Date
29 Sep 20254 months ago
Contract Period
30 Sep 2025 - 30 Sep 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
WEST NORTHAMPTONSHIRE COUNCIL
Contact Name
Not specified
Contact Email
procurement@westnorthants.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
NORTHAMPTON
Postcode
NN1 1ED
Post Town
Northampton
Country
England

Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF24 West Northamptonshire
Delivery Location
Not specified

Local Authority
West Northamptonshire
Electoral Ward
Castle
Westminster Constituency
Northampton North

Supplier Information

Number of Suppliers
1
Supplier Name

E.NOVATION

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-b9d4638b-bdd9-41a5-9ac5-e0c3ff6bee91-2025-12-16T10:03:42Z",
    "date": "2025-12-16T10:03:42Z",
    "ocid": "ocds-b5fd17-b9d4638b-bdd9-41a5-9ac5-e0c3ff6bee91",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "18140004920",
        "title": "Call Care System",
        "description": "Provision of UMO hosted as a service, on the basis of a 1+1+1 year contract term, the solution is to monitor any combination of analogue and digital alarms.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "NN1 1ED"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 70000,
            "currency": "GBP"
        },
        "value": {
            "amount": 90000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2025-09-30T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2025-10-01T00:00:00+01:00",
            "endDate": "2026-09-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/Ghxe296B",
            "name": "West Northamptonshire Council",
            "identifier": {
                "legalName": "West Northamptonshire Council",
                "scheme": "GB-SRS",
                "id": "supplierregistration.cabinetoffice.gov.uk/Ghxe296B"
            },
            "address": {
                "streetAddress": "ONE ANGEL SQUARE, Angel Street",
                "locality": "NORTHAMPTON",
                "postalCode": "NN1 1ED",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "procurement@westnorthants.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-04253883",
            "name": "E.NOVATION UK LIMITED",
            "identifier": {
                "legalName": "E.NOVATION UK LIMITED",
                "scheme": "GB-COH",
                "id": "04253883"
            },
            "address": {
                "streetAddress": "17 Link 665 Business Centre Todd Hall Road, Haslingden, Rossendale, Lancashire, England, BB4 5HU"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/Ghxe296B",
        "name": "West Northamptonshire Council"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-b9d4638b-bdd9-41a5-9ac5-e0c3ff6bee91-1",
            "status": "active",
            "date": "2025-09-30T00:00:00+01:00",
            "datePublished": "2025-12-16T10:03:42Z",
            "value": {
                "amount": 79632,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-04253883",
                    "name": "E.NOVATION UK LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-10-01T00:00:00+01:00",
                "endDate": "2026-09-30T23:59:59+01:00"
            },
            "description": "This contract has a further two options to extend in 12 month increments, with a maximum expiry date of 30.09.2028. This award was made under the Northern Housing Consortium Framework - Technology Enabled Lives (TEL) Lot 1",
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/e60ee5d0-5d11-408d-88b3-4bdc6b2abe8a",
                    "datePublished": "2025-12-16T10:03:42Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}