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Telephony Support

DEVON & SOMERSET FIRE & RESCUE SERVICE

This public procurement record has 1 release in its history.

Award

14 Oct 2026 at 15:42

Award Notice
Summary of the contracting process

Devon & Somerset Fire & Rescue Service procured support for its telephony network. This is a telecommunications network support service, classified under CPV 72315100, for the fire and rescue service. The recorded delivery location is Exeter, Devon. The requirement is for ongoing support rather than the supply of a separately described network product. The buyer is Devon & Somerset Fire & Rescue Service, whose headquarters are in Exeter. The procurement is categorised as a service and was identified as suitable for small and medium-sized enterprises. The service concerns the buyer’s telephony network; the stated scope does not break the work down into particular support tasks, equipment or sites.

The procurement is complete and was awarded to Panacea Networking. The award was made on 10 October 2026 for £60,011. The contract period runs from 5 November 2026 to 4 November 2029. The buyer used a limited competition through a competitive quotation process below the procurement threshold. The tender submission deadline was 30 September 2026 at 12:00. This was a single service requirement, with no separate lots described. The stated evaluation basis and detailed supplier eligibility requirements are not set out in the available procurement information.

This award shows that Devon & Somerset Fire & Rescue Service buys support for its telephony network through a competitive quotation process below the procurement threshold. A supplier seeking to compete for a similar requirement from this buyer would need to demonstrate that it can support and maintain a telephony network reliably over a multi-year service arrangement. Relevant network support experience, a capable technical team and the capacity to provide continuity of service would help establish credibility. The awarded supplier was identified as a large business, while the procurement was also considered suitable for SMEs, indicating that smaller providers may be credible where they can evidence the necessary skills and delivery capacity. The stated requirement does not identify particular accreditations or specialist technical standards.

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Notice Information

Notice Title

Telephony Support

Notice Description

Support for telephony network

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ba156624-5bea-48f0-ba7b-5c0b36b9dde0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/338fc653-eaae-4044-949c-8e4f646268ac
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Competitive quotation (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72315100 - Data network support services

Notice Value(s)

Tender Value
£60,011 Under £100K
Lots Value
Not specified
Awards Value
£60,011 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
14 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
10 Oct 20261 weeks ago
Contract Period
5 Nov 2026 - 4 Nov 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEVON & SOMERSET FIRE & RESCUE SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EXETER
Postcode
EX3 0NW
Postcode Area
Exeter
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK43 Devon CC
Delivery Location
Not specified
Local Authority
East Devon
Electoral Ward
Clyst Valley
Westminster Constituency
Exmouth and Exeter East

Supplier Information

Number of Suppliers
1
Supplier Name

PANACEA NETWORKING LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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