Award

Victim Satisfaction Survey Award

HAMPSHIRE CONSTABULARY

This public procurement record has 1 release in its history.

Award

07 Oct 2024 at 12:43

Summary of the contracting process

Hampshire Constabulary has awarded a contract for the "Victim Satisfaction Survey Award" focusing on customer survey services within the South East region of the United Kingdom. The project, categorised under the industry of customer survey services (CPV code: 79342310), involves the development of a victim experience management platform for surveys and insights using Smart-Text Analytics functionality. The contract, awarded to ROL Solutions Ltd t/a GovMetric, spans from 30th June 2024 to 29th June 2025 with options to extend for up to two additional one-year periods. The procurement process was carried out through a selective method, specifically a call-off from a framework agreement, and the total contract value amounts to £86,976.

This tender presents significant opportunities for Small and Medium-sized Enterprises (SMEs) and Voluntary, Community, and Social Enterprises (VCSEs) specialising in customer satisfaction and survey analytics. Businesses with expertise in creating tailored survey platforms and conducting comprehensive satisfaction studies will find this contract highly beneficial for their portfolio and growth. Engaging in this project with Hampshire Constabulary can help businesses establish a strong foothold in public sector contracts and demonstrate their capabilities in managing complex survey services.

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Notice Title

Victim Satisfaction Survey Award

Notice Description

A service for gathering victim customer feedback. Victim experience management platform for surveys and insights with bespoke taxonomy for Smart-Text Analytics functionality. The call off contract is for 12 months with 2 x 12 months extension options.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ba7d1f1b-d688-4ca3-be15-8d08ab1c191b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1c9fd289-8ec5-44eb-8c5d-cba9ce78a64f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342310 - Customer survey services

Notice Value(s)

Tender Value
£86,976 Under £100K
Lots Value
Not specified
Awards Value
£28,992 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Oct 20241 years ago
Submission Deadline
10 Jun 2024Expired
Future Notice Date
Not specified
Award Date
9 Jun 20241 years ago
Contract Period
29 Jun 2024 - 29 Jun 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
HAMPSHIRE CONSTABULARY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WINCHESTER
Postcode
SO23 8ZD
Post Town
Southampton
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ36 Central Hampshire
Delivery Location
TLJ South East (England)

Local Authority
Winchester
Electoral Ward
St Bartholomew
Westminster Constituency
Winchester

Supplier Information

Number of Suppliers
1
Supplier Name

ROL SOLUTIONS LTD T/A GOVMETRIC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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