Award

Continuance of an existing service (eCase)

H M REVENUE & CUSTOMS

This public procurement record has 2 releases in its history.

AwardUpdate

18 Mar 2025 at 15:45

Award Notice
Award

22 Feb 2024 at 16:59

Award Notice
Summary of the contracting process

The procurement process involves H M Revenue & Customs (HMRC) securing the ongoing services for the eCase system, a case management tool designed to assist in the handling of Freedom of Information (FOI) and Subject Access Requests (SAR). This procurement falls under the IT services category, specifically consulting, software development, Internet, and support. HMRC, located at 100 Parliament Street, London, has completed the tender process, awarding the contract to Fivium Ltd, a large-scale supplier situated at 16 Great Queen Street, London. The procurement method employed was a selective call-off from a framework agreement, and the contract period begins on 19 January 2024, ending on 18 January 2027. Key dates include the tender closing on 8 January 2024 and the award date being 25 January 2024.

This tender offers significant growth opportunities for IT service providers, particularly those specialising in case management solutions and public sector compliance software. Small and medium-sized enterprises (SMEs) capable of delivering robust and scalable IT systems are particularly well-positioned to compete and thrive under such contracts. The project’s focus on FOI and SAR management highlights the importance of experience and expertise in public sector data handling, compliance, and information security. Companies that can provide innovative solutions in these areas will benefit from this partnership with HMRC, thereby expanding their footprint in the government sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Continuance of an existing service (eCase)

Notice Description

Procurement of eCase, a case management system to help HMRC manage Freedom of Information requests (FOI) and Subject Access Requests (SAR) .

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ba8db4ef-15a3-4e8d-8352-0c68ac63acd3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d6c73378-e525-4585-bbdf-42c81a05ca89
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£2,531,016 £1M-£10M
Lots Value
Not specified
Awards Value
£1,898,262 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
18 Mar 202511 months ago
Submission Deadline
8 Jan 2024Expired
Future Notice Date
Not specified
Award Date
25 Jan 20242 years ago
Contract Period
19 Jan 2024 - 18 Jan 2027 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SS99 1AA
Post Town
Southend-on-Sea
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH31 Southend-on-Sea
Delivery Location
Not specified
Local Authority
Southend-on-Sea
Electoral Ward
Victoria
Westminster Constituency
Southend East and Rochford

Supplier Information

Number of Suppliers
1
Supplier Name

FIVIUM

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-ba8db4ef-15a3-4e8d-8352-0c68ac63acd3-2025-03-18T15:45:45Z",
    "date": "2025-03-18T15:45:45Z",
    "ocid": "ocds-b5fd17-ba8db4ef-15a3-4e8d-8352-0c68ac63acd3",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "SR1548186343",
        "title": "Continuance of an existing service (eCase)",
        "description": "Procurement of eCase, a case management system to help HMRC manage Freedom of Information requests (FOI) and Subject Access Requests (SAR) .",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "SW1A 2BQ"
                    },
                    {
                        "postalCode": "SW1A 2BQ"
                    }
                ]
            }
        ],
        "value": {
            "amount": 2531016,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2024-01-08T17:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2024-01-19T00:00:00Z",
            "endDate": "2027-01-18T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-GOR-D25",
            "name": "H M REVENUE & CUSTOMS",
            "identifier": {
                "legalName": "H M REVENUE & CUSTOMS",
                "scheme": "GB-GOR",
                "id": "D25"
            },
            "address": {
                "streetAddress": "100 PARLIAMENT STREET",
                "locality": "LONDON",
                "postalCode": "SS991AA",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Dilfraz Afzal",
                "email": "dilfraz.afzal@hmrc.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-05775733",
            "name": "Fivium Ltd",
            "identifier": {
                "legalName": "Fivium Ltd",
                "scheme": "GB-COH",
                "id": "05775733"
            },
            "address": {
                "streetAddress": "16 Great Queen Street London United Kingdom WC2B 5AH"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-D25",
        "name": "H M REVENUE & CUSTOMS"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-ba8db4ef-15a3-4e8d-8352-0c68ac63acd3-1",
            "status": "active",
            "date": "2024-01-25T00:00:00Z",
            "datePublished": "2024-02-22T16:59:33Z",
            "value": {
                "amount": 1898262,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-05775733",
                    "name": "Fivium Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2024-01-19T00:00:00Z",
                "endDate": "2027-01-18T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/d6c73378-e525-4585-bbdf-42c81a05ca89",
                    "datePublished": "2024-02-22T16:59:33Z",
                    "format": "text/html",
                    "language": "en",
                    "dateModified": "2025-03-18T15:45:45Z"
                },
                {
                    "id": "2",
                    "documentType": "contractSigned",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/7e84f318-7d65-41d2-adad-ebabdce94ae4",
                    "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
                }
            ]
        }
    ]
}