Award

DWP Non-Geographic Numbers

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

15 Mar 2023 at 14:50

Award Notice
Summary of the contracting process

The Department for Work and Pensions awarded the contract for the Non-Geographic Numbers service to Vodafone Limited as part of a selective procurement process. The contract, valued at £57,820,000, has a duration from 19th February 2023 to 18th February 2026, to provide telecommunications services primarily for benefit-related queries within the UK.

This tender presents an opportunity for telecommunications businesses to explore providing services for government departments. The Department for Work and Pensions, located in Blackpool, England, initiated this tender under the services category. The procurement method involved calling-off from a framework agreement, with the deadline for tender submission set at 18th July 2022, creating a milestone for interested suppliers to engage with the procurement process.

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Notice Information

Notice Title

DWP Non-Geographic Numbers

Notice Description

The Non-Geographic Numbers (NGN) service is the primary enabler for DWP customers to contact the departmental business units by telephone with benefit related queries from within the UK, via either mobile, landline or payphone, using prefixed freephone numbers, such as 0800, 0808 and 0845. The NGN service is the channel through which customers contact DWP agencies when wishing to create, validate or query their benefit claims.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bb1fe71e-2e84-4b0d-819f-90e944921468
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b4173ed2-0c29-469f-8c5b-c26c26fa1f92
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
£96,360,000 £10M-£100M
Lots Value
Not specified
Awards Value
£57,820,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
15 Mar 20232 years ago
Submission Deadline
18 Jul 2022Expired
Future Notice Date
Not specified
Award Date
5 Dec 20223 years ago
Contract Period
19 Feb 2023 - 18 Feb 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BLACKPOOL
Postcode
FY4 5ES
Post Town
Blackpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD42 Blackpool
Delivery Location
Not specified
Local Authority
Blackpool
Electoral Ward
Stanley
Westminster Constituency
Blackpool South

Supplier Information

Number of Suppliers
1
Supplier Name

VODAFONE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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