Notice Information
Notice Title
CRM Helpdesk Software
Notice Description
Call of contract from G-Cloud 14 CCS framework (RM1557.14) for the provision of a Helpdesk Software Service . Contract term is 36 months with the option for an additional 12 month extension
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-bc336622-411e-4ec1-82b3-9dce9cbd8e53
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/1ee8ea5d-471e-4d5e-98f3-91eb0f9ebbe6
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Goods
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME, VCSE
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- £1,569,600 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £1,569,600 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 23 Oct 20254 months ago
- Submission Deadline
- 11 Jul 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 29 Sep 20254 months ago
- Contract Period
- 15 Oct 2025 - 16 Oct 2029 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- H M REVENUE & CUSTOMS
- Contact Name
- Not specified
- Contact Email
- it-customer-engagement@hmrc.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- SS99 1AA
- Post Town
- Southend-on-Sea
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH3 Essex
- Small Region (ITL 3)
- TLH31 Southend-on-Sea
- Delivery Location
- Not specified
-
- Local Authority
- Southend-on-Sea
- Electoral Ward
- Victoria
- Westminster Constituency
- Southend East and Rochford
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/1ee8ea5d-471e-4d5e-98f3-91eb0f9ebbe6
23rd October 2025 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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