Award

GB-Norwich: Customer experience hub

FLAGSHIP HOUSING GROUP

This public procurement record has 1 release in its history.

Award

24 Sep 2024 at 09:15

Award Notice
Summary of the contracting process

The procurement process for the "GB-Norwich: Customer experience hub," initiated by Flagship Housing Group, falls under the category of marketing services. The project involves consultancy services focused on contact centre discovery and proof of concept and is located in the East of England, United Kingdom. The procurement for this project concluded with an award status and the contract period is set from 27 March 2024 to 26 April 2024. The total contract value amounts to £31,120. The tender did not specify the procurement method, but the process has moved through the complete status, indicating all necessary stages have been finalised by 20 March 2024.

This tender represents a significant opportunity for businesses specialising in consultancy services specifically tailored to contact centre operations. Marketing service providers with expertise in customer experience enhancement and proof of concept development could greatly benefit from this contract. Although Flagship Housing Group did not flag the project as particularly suitable for SMEs or VCSEs, businesses of various scales involved in similar consultancy domains should find this project beneficial for showcasing their capabilities and expanding their portfolio in the public sector. The awarded supplier, TTEC Consulting (UK) Limited, highlights the competitive nature of the selection, demonstrating the potential for growth and establishment within this industry niche.

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Notice Information

Notice Title

GB-Norwich: Customer experience hub

Notice Description

Consultancy services - contact centre discovery and proof of concept

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bc8cfaff-740c-44a3-8ffd-d0419806b239
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c612bf57-0f04-4548-9d1b-296c6fd09bc8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342000 - Marketing services

Notice Value(s)

Tender Value
£31,120 Under £100K
Lots Value
Not specified
Awards Value
£31,120 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
24 Sep 20241 years ago
Submission Deadline
20 Mar 2024Expired
Future Notice Date
Not specified
Award Date
20 Mar 20241 years ago
Contract Period
27 Mar 2024 - 26 Apr 2024 30 days
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FLAGSHIP HOUSING GROUP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR1 1PD
Post Town
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified
Local Authority
Norwich
Electoral Ward
Thorpe Hamlet
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
1
Supplier Name

TTEC CONSULTING (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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