Award

Service Management Solution & ITSM Platform

BATH AND NORTH EAST SOMERSET COUNCIL

This public procurement record has 1 release in its history.

Award

18 Nov 2025 at 15:09

Award Notice
Summary of the contracting process

Bath and North East Somerset Council has completed the procurement process for a 'Service Management Solution & ITSM Platform', which falls under the industry category of software package and information systems. The buying organisation, based at Keynsham Civic Centre, England, facilitated a direct award procurement method. Notably, the tender, valued at £214,790, reached its tender stage conclusion on 8th November 2025, with the contract period set from 10th November 2025 to 9th November 2028. The contract was awarded to Zoho Corporation Limited, a large supplier, on the specified end date, with an official award notice published on 18th November 2025.

This contract presents substantial opportunities for businesses involved in the IT services sector, particularly those providing software solutions and management platforms. While the procurement was a direct award, organisations, especially SMEs, can position themselves for future opportunities by enhancing their technological offerings and showcasing their capability to deliver comprehensive IT services. Given the involvement of an esteemed local authority, participating or gaining similar contracts can enhance a company's portfolio, providing a pathway for business growth and industry recognition within the UK public sector.

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Notice Information

Notice Title

Service Management Solution & ITSM Platform

Notice Description

Provision of licences, software and implementation for a service management solution and ITSM platform

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bdf076b7-ab80-4472-a75e-0fd331c820c8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/73176fb0-fc84-45b1-af70-8ce11dbce6c6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£214,790 £100K-£500K
Lots Value
Not specified
Awards Value
£214,790 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20253 months ago
Submission Deadline
8 Nov 2025Expired
Future Notice Date
Not specified
Award Date
8 Nov 20253 months ago
Contract Period
10 Nov 2025 - 9 Nov 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BATH AND NORTH EAST SOMERSET COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KEYNSHAM
Postcode
BS31 1FS
Post Town
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK52 Bath & North East Somerset and South Gloucestershire
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Bath and North East Somerset
Electoral Ward
Keynsham North
Westminster Constituency
North East Somerset and Hanham

Supplier Information

Number of Suppliers
1
Supplier Name

ZOHO

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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