Tender

GB-Norwich: 19-017 - Out of Hours Call Answering Services

BROADLAND HOUSING GROUP

This public procurement record has 1 release in its history.

Tender

10 Jan 2020 at 12:30

Tender Notice
Summary of the contracting process

The Broadland Housing Group is seeking suppliers for the contract titled "GB-Norwich: 19-017 - Out of Hours Call Answering Services," which falls under the services category of call centre operations. Located in Norwich, East of England, this tender is currently in the active planning stage, with a tender period concluding on 10 February 2020. The contract is valued between £10,000 and £25,000, with a contract period set to begin on 1 April 2020 and ending on 31 March 2022. The procurement method is open, inviting a range of participants to submit their bids.

This tender presents a significant opportunity for small or medium enterprises (SMEs) that specialise in call centre services, allowing them to expand their clientele and enhance their service offerings. Businesses that excel in customer support, telecommunications, or service delivery may find this contract particularly beneficial, as the buying organisation specifically encourages participation from SMEs. By engaging in this procurement process, qualifying businesses can contribute to the provision of essential services while benefiting from a solid contract with a credited housing group.

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Notice Information

Notice Title

GB-Norwich: 19-017 - Out of Hours Call Answering Services

Notice Description

19-017 - Broadland Housing is looking for a supplier to provide Out of Hours Call Answering Services Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-be62300f-ac2d-48ed-afce-96c8458265f1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/90369f99-d191-4a27-a1e1-46d5f1b4858b
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£25,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Jan 20206 years ago
Submission Deadline
10 Feb 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Mar 2020 - 31 Mar 2022 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BROADLAND HOUSING GROUP
Contact Name
William Hunter Rowe
Contact Email
william.hunter@broadlandgroup.org
Contact Phone
01603750197

Buyer Location

Locality
NORWICH
Postcode
NR1 1HU
Post Town
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
Not specified
Local Authority
Norwich
Electoral Ward
Thorpe Hamlet
Westminster Constituency
Norwich South

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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