Award

Provision of Public Enquiries Line and Switch board Service

CROWN COMMERCIAL SERVICE

This public procurement record has 2 releases in its history.

AwardUpdate

13 Jan 2023 at 12:13

Award Notice
Award

13 Jan 2023 at 10:22

Award Notice
Summary of the contracting process

The Crown Commercial Service has awarded a contract for the Provision of Public Enquiries Line and Switchboard Service to THE CONTACT COMPANY LTD. The procurement method was Other - Direct Award from a framework agreement with a contract value of £93,500. The tender period ended on December 21, 2022, and the contract period is from December 23, 2022, to December 22, 2023. The contract was awarded on January 4, 2023, and is active.

This tender for telecommunications services can provide growth opportunities for businesses specializing in call handling and switchboard services. Businesses in the telecommunications sector or those offering comprehensive public inquiries solutions are well-suited to compete for this contract. The location of the services will be in the United Kingdom, creating a local opportunity for businesses in the region.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Provision of Public Enquiries Line and Switch board Service

Notice Description

Provision and operation of a comprehensive Public Enquiries Call Handling and Switchboard Service to receive and direct enquiries from members of the public.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-beae4532-d0cb-40e6-bc00-af8d223d7c3d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/81537587-ce76-41de-9461-93864068aa6d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Direct Award from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64227000 - Integrated telecommunications services

Notice Value(s)

Tender Value
£93,500 Under £100K
Lots Value
Not specified
Awards Value
£93,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Jan 20233 years ago
Submission Deadline
21 Dec 2022Expired
Future Notice Date
Not specified
Award Date
4 Jan 20233 years ago
Contract Period
5 Jan 2023 - 22 Dec 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Crown Commercial Service on behalf of HM Treasury : HM Treasury
Contact Email
supplier@crowncommercial.gov.uk
Contact Phone
3450103503

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

THE CONTACT

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-beae4532-d0cb-40e6-bc00-af8d223d7c3d-2023-01-13T12:13:28Z",
    "date": "2023-01-13T12:13:28Z",
    "ocid": "ocds-b5fd17-beae4532-d0cb-40e6-bc00-af8d223d7c3d",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CCTS22B05",
        "title": "Provision of Public Enquiries Line and Switch board Service",
        "description": "Provision and operation of a comprehensive Public Enquiries Call Handling and Switchboard Service to receive and direct enquiries from members of the public.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "64227000",
            "description": "Integrated telecommunications services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 93500,
            "currency": "GBP"
        },
        "procurementMethodDetails": "Other - Direct Award from a framework agreement",
        "tenderPeriod": {
            "endDate": "2022-12-21T15:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2022-12-23T00:00:00Z",
            "endDate": "2024-12-22T23:59:59Z"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/6sQD8uds",
            "name": "Crown Commercial Service",
            "identifier": {
                "legalName": "Crown Commercial Service",
                "scheme": "GB-SRS",
                "id": "supplierregistration.cabinetoffice.gov.uk/6sQD8uds"
            },
            "address": {
                "streetAddress": "Floor 9, The Capital Building, Old Hall Street",
                "locality": "Liverpool",
                "postalCode": "L3 9PP",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Crown Commercial Service on behalf of HM Treasury : HM Treasury",
                "email": "supplier@crowncommercial.gov.uk",
                "telephone": "3450103503"
            },
            "details": {
                "url": "https://www.gov.uk/government/organisations/crown-commercial-service"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-232523",
            "name": "THE CONTACT COMPANY LTD",
            "identifier": {
                "legalName": "THE CONTACT COMPANY LTD"
            },
            "address": {
                "streetAddress": "Queensgate Grange Road East CH41 5FD BIRKENHEAD England"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/6sQD8uds",
        "name": "Crown Commercial Service"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-beae4532-d0cb-40e6-bc00-af8d223d7c3d-1",
            "status": "active",
            "date": "2023-01-04T00:00:00Z",
            "datePublished": "2023-01-13T10:22:08Z",
            "value": {
                "amount": 93500,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-232523",
                    "name": "THE CONTACT COMPANY LTD"
                }
            ],
            "contractPeriod": {
                "startDate": "2023-01-05T00:00:00Z",
                "endDate": "2024-12-22T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/81537587-ce76-41de-9461-93864068aa6d",
                    "datePublished": "2023-01-13T10:22:08Z",
                    "format": "text/html",
                    "language": "en",
                    "dateModified": "2023-01-13T12:13:28Z"
                },
                {
                    "id": "2",
                    "documentType": "awardNotice",
                    "description": "Award Letter",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/ee5f4edb-b21b-47a9-b27a-710e70f1b445",
                    "format": "application/pdf"
                },
                {
                    "id": "3",
                    "documentType": "contractSigned",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/022aa938-3630-4961-96e0-470339fa2f5e",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}