Award

Contract Award- Provision and management of IT service desk

ROYAL BOROUGH OF KENSINGTON AND CHELSEA

This public procurement record has 1 release in its history.

Award

26 Jan 2026 at 13:50

Summary of the contracting process

The procurement process for the contract titled "Contract Award- Provision and management of IT service desk" was conducted by the Royal Borough of Kensington and Chelsea. This contract falls under the industry category of IT services, encompassing consulting, software development, Internet, and support. The procurement stage is currently in the 'Award' phase, with an active status and a value of £1,558,000. The procurement was finalised on 23rd October 2025, with the contract period spanning from 16th November 2025 to 15th November 2030. The services are to be delivered across a wide range of locations including the United Kingdom, British Oversea Territories, Channel Islands, Isle of Man, Europe, and the Rest of the World.

This tender presents significant opportunities for businesses in the IT services sector seeking expansion. Although the contract is not specifically aimed at small or voluntary, community and social enterprises, larger businesses like Agilisys Ltd, the awarded supplier, are ideal candidates, particularly those with robust capabilities in managing comprehensive IT service desks. Engaging with such contracts could enhance a company's portfolio, expand its market presence, and increase revenue streams globally. As the procurement method is classified as 'Other', prospective businesses should ensure they possess a tailored approach and high-level compliance with the project's bespoke requirements.

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Notice Title

Contract Award- Provision and management of IT service desk

Notice Description

The provision and management of the IT service desk

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bf3c63c6-a2c2-4024-84de-c04b90ec7e94
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c4d9932f-40c0-4bbd-9bbf-29676bdb7be4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£1,558,000 £1M-£10M
Lots Value
Not specified
Awards Value
£1,558,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
26 Jan 20264 weeks ago
Submission Deadline
22 Oct 2025Expired
Future Notice Date
Not specified
Award Date
22 Oct 20254 months ago
Contract Period
16 Nov 2025 - 15 Nov 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
ROYAL BOROUGH OF KENSINGTON AND CHELSEA
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W8 7NX
Post Town
West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
Not specified

Local Authority
Kensington and Chelsea
Electoral Ward
Campden
Westminster Constituency
Kensington and Bayswater

Supplier Information

Number of Suppliers
1
Supplier Name

AGILISYS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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