Tender

Contact Centre Platform

SOVEREIGN HOUSING ASSOCIATION LTD

This public procurement record has 1 release in its history.

Tender

13 Mar 2017 at 09:15

Tender Notice
Summary of the contracting process

Sovereign Housing Association Ltd is currently conducting a procurement process for a "Contact Centre Platform" solution, which is classified under the contact management software package category (CPV Code: 48333000). The tender, which is in the active stage, aims to procure a solution that combines a Commercial-off-the-Shelf (COTS) product with configuration/customisation and implementation services. The procurement method is selective, employing a restricted procedure, and the tender period is set to conclude on 10 April 2017. The contract is slated to commence on 1 September 2017 and will run until 31 August 2018. The primary location for delivery is within the South East region of the United Kingdom.

This tender presents an excellent opportunity for businesses specializing in information technology and software solutions, particularly those with expertise in contact centre systems. Small and medium-sized enterprises (SMEs) are encouraged to participate, and those with capabilities in providing flexible contact management solutions will be well-suited to compete for this contract. The combination of software provision and consultancy in implementation services will enable businesses to demonstrate their innovation and adaptability, potentially leading to significant growth in the public sector market.

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Notice Information

Notice Title

Contact Centre Platform

Notice Description

The purpose of this Procurement is to procure a solution ideally based on a Commercial-off-the-Shelf ("COTS") product combined with configuration/customisation and implementation services to deliver a contact centre platform. Sovereign is seeking a Solution that will allow us to be more flexible in our contact channel offering and how we manage resident contact.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-bfffc1d0-683d-470d-9acd-370e71b90dd6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4aae4345-d381-4c3b-87f3-0c018a3b5c46
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48333000 - Contact management software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Mar 20178 years ago
Submission Deadline
10 Apr 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Aug 2017 - 31 Aug 2018 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOVEREIGN HOUSING ASSOCIATION LTD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWBURY
Postcode
RG14 5EE
Post Town
Reading
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ16 Berkshire West
Delivery Location
TLJ South East (England)
Local Authority
West Berkshire
Electoral Ward
Newbury Central
Westminster Constituency
Newbury

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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