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FHFT-NC-ITSM Platform for BSPS

FRIMLEY HEALTH NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Award

23 Sep 2026 at 15:55

Award Notice
Summary of the contracting process

Frimley Health NHS Foundation Trust procured a subscription to ManageEngine ServiceDesk Plus, an IT service management platform. The requirement is for software access rather than bespoke software development or general IT support. Delivery is associated with Frimley, Surrey (GU16 7UJ), where the Trust is based. This is a service procurement in the IT software category (CPV 48517000). The platform provides the Trust with its service desk management system; the stated scope is the subscription itself. The selected supplier is XMA Limited. The purchase indicates demand from an NHS foundation trust for a managed service-desk software subscription, rather than a wider technology transformation or hardware supply.

The procurement is complete and has been awarded to XMA Limited through a selective call-off from a framework agreement. The award was made on 14 September 2026. The awarded value is £42,480. The contract is scheduled to run from 12 October 2026 to 11 October 2029, a three-year term. The tender submission deadline was 12 August 2026 at 12:00. The procurement was classified as a services contract. No lots are recorded. The evaluation basis and detailed supplier eligibility requirements are not described in the published process information. The Trust recorded the opportunity as unsuitable for SMEs and voluntary, community or social enterprises. The award is active, and the procurement outcome identifies XMA Limited as the selected supplier.

For suppliers competing when Frimley Health NHS Foundation Trust next needs this requirement, the relevant capability is supplying and supporting a subscription-based IT service management platform, specifically a service desk product comparable to ManageEngine ServiceDesk Plus. The awarded contract demonstrates a defined, multi-year software subscription requirement at NHS trust scale, delivered through a framework call-off rather than a standalone open competition. A credible competitor would need to offer a suitable platform subscription and demonstrate that it can meet the Trust’s operational service desk needs over a sustained term. The process identified a large supplier as the winner and marked the opportunity unsuitable for SMEs and VCSEs, so businesses should consider whether their scale and route to market fit this buyer’s procurement approach.

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Notice Information

Notice Title

FHFT-NC-ITSM Platform for BSPS

Notice Description

Manage Engine Service Desk Plus Subscription

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c0644d70-8eb8-4f1b-975c-28c54120d0dc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/07dc4d0c-2add-4a57-a36c-155f2b71ff32
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
£42,480 Under £100K
Lots Value
Not specified
Awards Value
£42,480 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
14 Sep 20263 weeks ago
Contract Period
12 Oct 2026 - 11 Oct 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FRIMLEY HEALTH NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
FRIMLEY
Postcode
GU16 7UJ
Postcode Area
Guildford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
Not specified
Local Authority
Surrey Heath
Electoral Ward
Frimley
Westminster Constituency
Surrey Heath

Supplier Information

Number of Suppliers
1
Supplier Name

XMA Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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