Tender

NMS Customer Survey

NATIONAL PHYSICAL LABORATORY

This public procurement record has 1 release in its history.

Tender

10 Nov 2017 at 15:36

Tender Notice
Summary of the contracting process

The National Physical Laboratory is conducting a tender for a project titled "NMS Customer Survey" in the services sector. This initiative aims to evaluate the impact of the National Measurement System, measure customer satisfaction, and identify areas for improvement. The procurement is at the Tender stage, and interested parties must register on the LUPC Bravo e-Tendering portal before the submission deadline on 1st December 2017. The contract is expected to commence on 8th December 2017 and run until 30th April 2018, covering delivery services within the UK and beyond.

This tender presents a significant opportunity for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), to engage in survey and analysis services. Companies specialising in customer satisfaction surveys, telephone surveys, and data analysis are well-positioned to compete for this contract, as they can contribute valuable insights to improve measurement services in the UK's quality infrastructure.

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Notice Information

Notice Title

NMS Customer Survey

Notice Description

I. Understand the impact of the National Measurement System through quantification of impact and attributing the role of the NMS. II. Benchmark customer experience/ satisfaction and look for product and service improvement opportunities III. Develop an understanding of how customers use measurement to create value IV. Identify how the work of the NMS is used in combination with other stakeholders in the UK Quality Infrastructure (NMS, UKAS, BSI) Additional information: The Authority is using the LUPC Bravo e-Tendering portal to conduct the procurement process. All Tenderers must register their company via the LUP Bravo portal. This can be done via the following link

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c099f001-1dc1-4e02-9950-d599f29be033
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2dc0cbb8-42e0-4ec8-8b9a-cbea81ad6112
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

79311200 - Survey conduction services

79311210 - Telephone survey services

79311300 - Survey analysis services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Nov 20178 years ago
Submission Deadline
1 Dec 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
8 Dec 2017 - 30 Apr 2018 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL PHYSICAL LABORATORY
Contact Name
National Physical Laboratory
Contact Email
slav.majoros@npl.co.uk
Contact Phone
Not specified

Buyer Location

Locality
TEDDINGTON/LONDON
Postcode
TW11 0LW
Post Town
Twickenham
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI75 Hounslow and Richmond upon Thames
Delivery Location
Not specified
Local Authority
Richmond upon Thames
Electoral Ward
Teddington
Westminster Constituency
Twickenham

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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