Award

Provision of Multi-Disciplined Team to Support Customer Contact System Migration.

LEEDS CITY COUNCIL

This public procurement record has 1 release in its history.

Award

04 Mar 2020 at 16:08

Summary of the contracting process

The procurement process, initiated by Leeds City Council, sought a multi-disciplined team to assist in the migration of their customer contact system to an in-house developed platform. The title of the tender was "Provision of Multi-Disciplined Team to Support Customer Contact System Migration," with a significant focus on IT services, particularly software development and consultancy. The tender was completed, with the contract awarded for a total value of £450,000, spanning from 3rd March 2020 to 31st December 2020. The tender process closed on 15th January 2020 and was carried out under other procurement methods without specific categorisation. The work was centred in the Yorkshire and the Humber region of the United Kingdom.

This tender presents a valuable opportunity for IT service companies, particularly those that specialise in business and management consultancy, software development, and support services. Small to medium-sized enterprises (SMEs) would be particularly well-suited to engage in future processes of a similar nature, leveraging their flexibility and expertise to meet the needs outlined by Leeds City Council. The successful contractor, Aire Logic Limited, will likely pave the way for other companies that can offer innovative and efficient solutions in customer service technology and systems integration.

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Notice Title

Provision of Multi-Disciplined Team to Support Customer Contact System Migration.

Notice Description

Provision of a multi-disciplined team to work alongside resource allocated by the Council to migrate from Contact 360 to an in-house developed 'Customer Access Transactional Services' or 'CATS' platform.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c135d8a9-ea6a-4070-903b-c8d324690551
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7cf17381-e365-48b5-b49d-631a7fe08a50
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

79400000 - Business and management consultancy and related services

Notice Value(s)

Tender Value
£450,000 £100K-£500K
Lots Value
Not specified
Awards Value
£450,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Mar 20205 years ago
Submission Deadline
15 Jan 2020Expired
Future Notice Date
Not specified
Award Date
2 Mar 20205 years ago
Contract Period
3 Mar 2020 - 31 Dec 2020 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LEEDS CITY COUNCIL
Contact Name
Roy Banks
Contact Email
its.procurement@leeds.gov.uk
Contact Phone
+44 1133784357

Buyer Location

Locality
LEEDS
Postcode
LS1 3DL
Post Town
Leeds
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLE Yorkshire and The Humber

Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

AIRE LOGIC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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