Award

Kofax system support renewal 2022

FINANCIAL OMBUDSMAN SERVICE

This public procurement record has 1 release in its history.

Award

17 Jan 2022 at 15:52

Summary of the contracting process

The Financial Ombudsman Service has completed a procurement process for the renewal of support for their Kofax system, a vital IT service for managing document scanning within the Customer Help Division. This tender, titled "Kofax system support renewal 2022", falls under the IT services category and has a total value of £53,780.87. Although the tender period ended on 8th November 2021, the contract commenced on 1st January 2022 and is set to conclude on 31st December 2022. The procurement method used was a limited competitive quotation, indicating a selective approach to supplier engagement.

This opportunity for renewing support services creates a pathway for businesses, particularly small and medium-sized enterprises (SMEs) specialising in IT services, software development, and support, to expand within the public sector. Suppliers that have experience with document management systems or similar IT solutions would be well-positioned to compete in future tenders. The competitive nature of the procurement process, focusing on innovation and efficient service delivery, suggests that there will be further opportunities for businesses capable of meeting these demands.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Kofax system support renewal 2022

Notice Description

Kofax is used by the Customer Help Division and is used to manage the scanning of incoming documents - scanning, categorising and placing them onto the correct Clipper or Phoenix case (or creating a new one).

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c167bc2c-b792-4545-baff-0952b8d3f8ae
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/63388f6d-7f4d-447f-b3fa-cac12830d3ed
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Competitive quotation (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£53,780 Under £100K
Lots Value
Not specified
Awards Value
£53,780 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jan 20224 years ago
Submission Deadline
8 Nov 2021Expired
Future Notice Date
Not specified
Award Date
23 Nov 20214 years ago
Contract Period
1 Jan 2022 - 31 Dec 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
FINANCIAL OMBUDSMAN SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 9SR
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLG West Midlands (England), TLI London

Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

SCANSATION

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-c167bc2c-b792-4545-baff-0952b8d3f8ae-2022-01-17T15:52:29Z",
    "date": "2022-01-17T15:52:29Z",
    "ocid": "ocds-b5fd17-c167bc2c-b792-4545-baff-0952b8d3f8ae",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_223037/1033618",
        "title": "Kofax system support renewal 2022",
        "description": "Kofax is used by the Customer Help Division and is used to manage the scanning of incoming documents - scanning, categorising and placing them onto the correct Clipper or Phoenix case (or creating a new one).",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "E14 9SR"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 53780.87,
            "currency": "GBP"
        },
        "procurementMethod": "limited",
        "procurementMethodDetails": "Competitive quotation (below threshold)",
        "tenderPeriod": {
            "endDate": "2021-11-08T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2022-01-01T00:00:00Z",
            "endDate": "2022-12-31T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-112787",
            "name": "Financial Ombudsman Service",
            "identifier": {
                "legalName": "Financial Ombudsman Service"
            },
            "address": {
                "streetAddress": "Exchange Tower",
                "locality": "London",
                "postalCode": "E14 9SR",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "procurement.enquiries@financial-ombudsman.org.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-05337785",
            "name": "Scansation Ltd",
            "identifier": {
                "legalName": "Scansation Ltd",
                "scheme": "GB-COH",
                "id": "05337785"
            },
            "address": {
                "streetAddress": "Watercress Cottage, 62 The Butts, Alton, Hampshire, GU34 1RD,United Kingdom"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-112787",
        "name": "Financial Ombudsman Service"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-c167bc2c-b792-4545-baff-0952b8d3f8ae-1",
            "status": "active",
            "date": "2021-11-23T00:00:00Z",
            "datePublished": "2022-01-17T15:52:29Z",
            "value": {
                "amount": 53780.87,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-05337785",
                    "name": "Scansation Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-01-01T00:00:00Z",
                "endDate": "2022-12-31T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/63388f6d-7f4d-447f-b3fa-cac12830d3ed",
                    "datePublished": "2022-01-17T15:52:29Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}