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GB-Glasgow: Queue IT Virtual Waiting Room

Student Loans Company

This public procurement record has 1 release in its history.

Award

18 Aug 2026 at 12:30

Award Notice
Summary of the contracting process

The Student Loans Company procured a Queue IT Virtual Waiting Room service, classified as software and information systems and treated as a services requirement. The service supports a virtual queue or waiting-room capability for the buyer’s users, helping manage demand for online services when capacity or traffic is constrained. Delivery is across Scotland, with the buyer based at 10 Clyde Place, Glasgow. This is a technology service opportunity for suppliers providing hosted or managed virtual waiting-room, queue-management, traffic-control or related digital access platforms. It is relevant to software providers and technology service integrators with a product that can be implemented and operated for a public organisation, rather than to suppliers of general office software, physical infrastructure or unrelated consultancy.

The procurement has been completed and awarded. The tender deadline was 1 April 2025. The contract was awarded to COMPUTACENTER UK Ltd on 24 April 2025 for £67,561.88, and covers 1 May 2025 to 30 April 2026. The procurement method details are recorded as “Not specified”. The tender’s estimated value was also £67,561.88. The award is active and relates to one supplier. The buyer marked the opportunity as unsuitable for small and medium-sized enterprises and voluntary, community or social enterprises. The outcome indicates a defined, time-limited technology service engagement for the Student Loans Company, with the selected supplier responsible for providing the Queue IT Virtual Waiting Room requirement in Scotland.

For a supplier that did not win this procurement, the award provides a clear indication of the Student Loans Company’s demand for virtual waiting-room technology and the scale of a single service engagement. A credible competitor for a future requirement would need a proven queue-management or virtual waiting-room platform, together with the technical capability to integrate it with online public services and keep it reliable during periods of high demand. Evidence of delivering comparable managed software services, supporting users at scale and meeting public-sector operational expectations would strengthen a future proposition. The recorded outcome also shows that the buyer selected a large technology supplier and did not identify the requirement as suitable for SMEs or voluntary, community or social enterprises, so suppliers should assess whether they have comparable delivery capacity or a suitable larger-partner arrangement.

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Notice Information

Notice Title

GB-Glasgow: Queue IT Virtual Waiting Room

Notice Description

Queue IT Virtual Waiting Room

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c16e2db7-af54-40cf-ad8b-728ca14f666e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2804f361-5c47-49b3-9265-216445198817
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£67,561 Under £100K
Lots Value
Not specified
Awards Value
£67,561 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Aug 20261 weeks ago
Submission Deadline
1 Apr 2025Expired
Future Notice Date
Not specified
Award Date
24 Apr 20251 years ago
Contract Period
1 May 2025 - 30 Apr 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Student Loans Company
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G5 8DF
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Govan
Westminster Constituency
Glasgow South West

Supplier Information

Number of Suppliers
1
Supplier Name

Computacenter (UK) Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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