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Family Information Directory

Dorset Council

This public procurement record has 1 release in its history.

Award

29 Jul 2026 at 10:49

Award Notice
Summary of the contracting process

Dorset Council procured implementation, hosting, support and maintenance for a family information directory serving Dorset Family Information Services. The service is based on the Idox Single Channel Directory Hub, a software and information-systems service (CPV 48000000), with the potential to move to the supplier’s Multi-Channel Hub or an equivalent solution if future expansion requires it. Possible expansion includes an Adults Services Directory, subject to agreement on scope and charges. The work is delivered for Dorset, in the South West of England. This is a services requirement for a council seeking a hosted digital directory that can support public-facing family information and potentially broader directory services.

The procurement is complete and was awarded to Idox Software Ltd on 13 May 2026. Dorset Council used a selective procedure as a call-off from a framework agreement. The tender’s estimated value was £75,600; the awarded value was £93,600. The tender submission deadline was 20 March 2026 at 5pm. The awarded contract runs from 15 July 2026 to 14 July 2030, with an option for the buyer to extend it once by up to 12 months, subject to at least 12 weeks’ written notice before expiry. The award is active. The procurement was identified as suitable for small and medium-sized enterprises, and the main category was services.

This award indicates demand from Dorset Council for a specialist supplier able to implement and operate a hosted family information directory, rather than simply provide software licences. Credible competitors would need capability in directory or information-management platforms, implementation and service transition, secure hosting, ongoing technical support, maintenance and customer-facing service reliability. The requirement also favours suppliers able to adapt a single-channel platform into a broader multi-channel directory, or provide an equivalent solution, while managing agreed changes in scope and charges. A small or medium-sized technology business can be well placed to compete, particularly if it can demonstrate relevant public-sector delivery, scalable architecture and the capacity to support a council service over a multi-year contract.

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Notice Information

Notice Title

Family Information Directory

Notice Description

Implementation, hosting, support and maintenance of the Idox Single Channel Directory Hub for Dorset Family Information Services (FIS). The solution includes the flexibility, during the Contract Term, to transition to the Supplier's Multi-Channel Hub (or equivalent) where this is required to support future expansion, including (but not limited to) an Adults Services Directory, subject to agreement of scope and Charges. This G-Cloud Call-Off Contract can be extended by the Buyer for one period of up to 12 months, taking the expiry date to 14/07/2030, by giving the Supplier a minimum of 12 weeks written notice before its expiry.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c19a838f-b04b-427e-a0cd-515b5951a6ad
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3033c24e-61a3-4051-81fa-bc8c07fb41db
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£75,600 Under £100K
Lots Value
Not specified
Awards Value
£93,600 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
13 May 20264 months ago
Contract Period
15 Jul 2026 - 14 Jul 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Dorset Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DORCHESTER
Postcode
DT1 1XJ
Postcode Area
Dorchester
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK64 Dorset
Delivery Location
TLK South West (England)
Local Authority
Dorset
Electoral Ward
Dorchester West
Westminster Constituency
West Dorset

Supplier Information

Number of Suppliers
1
Supplier Name

Idox Software Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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