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GB-Liverpool: Out of Hours Contact Centre Services

Plus Dane Housing Limited

This public procurement record has 1 release in its history.

Award

21 Oct 2026 at 15:20

Award Notice
Summary of the contracting process

Plus Dane Housing Limited procured out-of-hours contact centre services for its housing operations. The requirement is telephone answering and call handling outside normal working hours, delivered for the buyer in the North West of England. The procurement description also refers to social media monitoring as part of the framework route used for the competition, although the listed service classification is telephone-answering services. The work is a service contract rather than a supply of goods or construction works.

The procurement is complete and the contract was awarded to Nationwide Property Assistance Ltd, part of Davies Group Limited. The award was made on 1 September 2026, for £480,000. The contract runs from 6 October 2026 to 5 October 2031. Bids were sought through a further competition under the National Framework Partnership Out of Hours Call Handling and Social Media Monitoring Framework; the tender closed on 12 August 2026. No lot breakdown or evaluation criteria are stated in the procurement details. The stated contract value is the amount for this award.

For suppliers considering comparable work for Plus Dane Housing when this requirement returns to market, the contract signals demand for dependable out-of-hours contact centre provision. A credible competitor would need to demonstrate the operational capacity to receive and handle calls beyond standard working hours, maintain consistent service for a housing provider, and manage the relevant contact-handling processes. The competition was run through a framework further competition, so experience operating within that route would be commercially relevant. Social media monitoring is mentioned in the framework description, making capability in that area potentially relevant to the broader framework scope, though the stated service classification centres on telephone answering. The buyer marked the opportunity as unsuitable for SMEs and voluntary, community and social enterprises.

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Notice Information

Notice Title

GB-Liverpool: Out of Hours Contact Centre Services

Notice Description

Further competition via National Framework Partnership Out of Hours Call Handling and Social Media Monitoring Framework

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c1b58c12-4f3c-460c-9aec-93ef4a6b93ea
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/86c87751-fc00-407d-8a63-692ee28a8217
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£480,000 £100K-£500K
Lots Value
Not specified
Awards Value
£480,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Oct 20266 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Sep 20261 months ago
Contract Period
6 Oct 2026 - 5 Oct 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Plus Dane Housing Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 4AE
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD North West (England)
Local Authority
Liverpool
Electoral Ward
Waterfront South
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

NATIONWIDE PROPERTY ASSISTANCE LTD, PART OF DAVIES GROUP LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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