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Provision of Recruitment of Participants for Research for DVLA

DVLA - DRIVER & VEHICLE LICENSING AGENCY

This public procurement record has 1 release in its history.

Award

08 Jul 2026 at 13:26

Award Notice
Summary of the contracting process

The Driver & Vehicle Licensing Agency (DVLA) based in Swansea, Wales, has completed the procurement process for the "Provision of Recruitment of Participants for Research" under the industry category of market research services. This selective procurement, conducted through a call-off from a framework agreement, was awarded to Criteria Fieldwork LTD. The tender process concluded with an award on 1st July 2026 with a contract value of £119,925. The contract began on 6th July 2026 and will run until 5th July 2028, offering services within the UK and potentially internationally, including locations such as British Overseas Territories, the Channel Islands, and Europe.

This tender represents an opportunity for businesses specialising in market research services, particularly those able to provide participant recruitment for UX testing, to expand their client base and engage with government projects. While the awarded contract was secured by a large-scale entity, there are potential opportunities for small and medium-sized enterprises (SMEs) to focus on similar tenders, aligning with the Government's Digital Service standards. Businesses in the market research sector can leverage such contracts to foster relationships with government agencies and demonstrate their expertise in supporting user-centred design principles through targeted research methodologies.

How relevant is this notice?

Notice Information

Notice Title

Provision of Recruitment of Participants for Research for DVLA

Notice Description

DVLA's UX Research and Design Unit require the services of a specialist supplier to recruit research participants on our behalf. The testing of our products and services via various research methods not only support the User Centred Design principles we subscribe to as an Agency but is mandatory to meet Government Digital Services (GDS) service standards. The Buyer may extend the Contract for a period of 12 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c1dc8008-bd05-45f5-82cf-c311a0ddf9fa
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c598ea3d-c466-4c0a-a7c4-295bd596a62c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£179,887 £100K-£500K
Lots Value
Not specified
Awards Value
£119,925 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Jul 20261 weeks ago
Submission Deadline
3 Jun 2026Expired
Future Notice Date
Not specified
Award Date
30 Jun 20262 weeks ago
Contract Period
5 Jul 2026 - 5 Jul 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DVLA - DRIVER & VEHICLE LICENSING AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA6 7JL
Post Town
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
Not specified
Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Supplier Information

Number of Suppliers
1
Supplier Name

CRITERIA FIELDWORK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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