Award

Enhancing the Visitor Experience - The "EVE" Programme

ROYAL BOTANIC GARDENS, KEW

This public procurement record has 2 releases in its history.

Award

14 Dec 2020 at 17:10

Award Notice
Tender

09 Jun 2020 at 14:00

Tender Notice
Summary of the contracting process

The Royal Botanic Gardens, Kew (RBGKEW) has initiated a public procurement process for the "Enhancing the Visitor Experience - The 'EVE' Programme". This programme aims to streamline operations and improve the visitor experience by integrating various technical infrastructures and solutions. The procurement is classified under the services sector, specifically focusing on software packages and information systems, with a total contract value of £1,500,000 and a contract duration of four years, starting from November 19, 2020, with a potential two-year extension. The tender period concluded on July 27, 2020.

This tender represents a significant opportunity for businesses specialising in software solutions and information systems to collaborate with a prestigious organisation like RBGKEW. Companies capable of delivering integrated technology solutions that enhance operational efficiency and visitor engagement would be particularly well-suited to compete. With the emphasis on creating an enhanced visitor experience through innovative and efficient systems, this contract may attract suppliers who can provide scalable, high-quality technological services.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Enhancing the Visitor Experience - The "EVE" Programme

Notice Description

The EVE programme provides Royal Botanic Gardens Kew (RBGKEW) with a number of opportunities to grow its revenue streams and to achieve operational efficiencies through improved and streamlined ways of working. RBG Kew, however, currently finds itself with an extensive aging technical infrastructure and several operational solutions that cater for the needs of certain teams/audiences but do not meet the needs of the organisation as a whole. Many of these processes can be manual which compromises data availability, quality and its accuracy. This means we do not understand the extent or volume of interactions our visitors have with us and we cannot see or react to commercial opportunities. The visitor experience at RBG Kew is also disjointed and unsatisfactory as a result. This organic progression has led to a disparate technical landscape with varying commercials in place with multiple suppliers. Rather than attempting to replace individual systems in silos the intention is to deliver a single integrated landscape that will enable phased delivery of business capability over a period of time. The period of the contract is intended to be 4 years across multiple phases. It may be extended by RBG Kew for up to 2 years, renewable annually i.e. 1+1 years. Additional information: How to apply - Tendering Portal https://defra.bravosolution.co.uk/web/login.html Please use the link above to register and apply for this tender opportunity. If you are not already registered you will need to do so first. Once registered and logged in you will need to search for the Invitation to Tender reference: 'itt_7175 or search for "RBGKEW845 Enhancing the Visitor Experience - The "EVE" Programme' to access the tender documents.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c20034b6-9d3e-45bb-9b9a-c71db37144d0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a67ac699-5831-4b5c-8ded-82d874beb8ee
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£1,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
£1,775,170 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
14 Dec 20205 years ago
Submission Deadline
27 Jul 2020Expired
Future Notice Date
Not specified
Award Date
9 Nov 20205 years ago
Contract Period
11 Jan 2021 - 10 Jan 2027 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROYAL BOTANIC GARDENS, KEW
Contact Name
Not specified
Contact Email
procurement@kew.org
Contact Phone
Not specified

Buyer Location

Locality
RICHMOND
Postcode
TW9 3AB
Post Town
Twickenham
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI75 Hounslow and Richmond upon Thames
Delivery Location
Not specified
Local Authority
Richmond upon Thames
Electoral Ward
Kew
Westminster Constituency
Richmond Park

Supplier Information

Number of Suppliers
1
Supplier Name

QUANTIQ TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-c20034b6-9d3e-45bb-9b9a-c71db37144d0-2020-12-14T17:10:44Z",
    "date": "2020-12-14T17:10:44Z",
    "ocid": "ocds-b5fd17-c20034b6-9d3e-45bb-9b9a-c71db37144d0",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "RGBKEW845",
        "title": "Enhancing the Visitor Experience - The \"EVE\" Programme",
        "description": "The EVE programme provides Royal Botanic Gardens Kew (RBGKEW) with a number of opportunities to grow its revenue streams and to achieve operational efficiencies through improved and streamlined ways of working. RBG Kew, however, currently finds itself with an extensive aging technical infrastructure and several operational solutions that cater for the needs of certain teams/audiences but do not meet the needs of the organisation as a whole. Many of these processes can be manual which compromises data availability, quality and its accuracy. This means we do not understand the extent or volume of interactions our visitors have with us and we cannot see or react to commercial opportunities. The visitor experience at RBG Kew is also disjointed and unsatisfactory as a result. This organic progression has led to a disparate technical landscape with varying commercials in place with multiple suppliers. Rather than attempting to replace individual systems in silos the intention is to deliver a single integrated landscape that will enable phased delivery of business capability over a period of time. The period of the contract is intended to be 4 years across multiple phases. It may be extended by RBG Kew for up to 2 years, renewable annually i.e. 1+1 years. Additional information: How to apply - Tendering Portal https://defra.bravosolution.co.uk/web/login.html Please use the link above to register and apply for this tender opportunity. If you are not already registered you will need to do so first. Once registered and logged in you will need to search for the Invitation to Tender reference: 'itt_7175 or search for \"RBGKEW845 Enhancing the Visitor Experience - The \"EVE\" Programme' to access the tender documents.",
        "datePublished": "2020-06-09T15:00:03+01:00",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "TW9 3AE"
                    },
                    {
                        "postalCode": "TW9 3AE"
                    }
                ]
            }
        ],
        "value": {
            "amount": 1500000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2020-07-27T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2020-11-19T00:00:00Z",
            "endDate": "2024-11-18T23:59:59Z"
        },
        "suitability": {
            "sme": false,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/5c2d7f04-a821-4d22-88f7-db90b9d4b676",
                "datePublished": "2020-06-09T15:00:03+01:00",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-96802",
            "name": "ROYAL BOTANIC GARDENS, KEW",
            "identifier": {
                "legalName": "ROYAL BOTANIC GARDENS, KEW"
            },
            "address": {
                "streetAddress": "Kew Green",
                "locality": "RICHMOND",
                "postalCode": "TW93AB",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "procurement@kew.org"
            },
            "details": {
                "url": "http://www.kew.org"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-02601751",
            "name": "QUANTIQ TECHNOLOGY LIMITED",
            "identifier": {
                "legalName": "QUANTIQ TECHNOLOGY LIMITED",
                "scheme": "GB-COH",
                "id": "02601751"
            },
            "address": {
                "streetAddress": "Dawson House,5 Jewry Street LONDON EC3N 2EX GB"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-96802",
        "name": "ROYAL BOTANIC GARDENS, KEW"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-c20034b6-9d3e-45bb-9b9a-c71db37144d0-1",
            "status": "active",
            "date": "2020-11-09T00:00:00Z",
            "datePublished": "2020-12-14T17:10:44Z",
            "value": {
                "amount": 1775170,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-02601751",
                    "name": "QUANTIQ TECHNOLOGY LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2021-01-11T00:00:00Z",
                "endDate": "2027-01-10T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/a67ac699-5831-4b5c-8ded-82d874beb8ee",
                    "datePublished": "2020-12-14T17:10:44Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}