Notice Information
Notice Title
Customer Transactional Surveys 2025
Notice Description
*This is for information only, as the contract has been awarded* The scope of services will include: * Sending surveys for a number of transactional services by SMS, email and CATI * Provision of an interactive online dashboard to monitor responses in real time * Sentiment and key driver analysis The full details of the services are set out in the specification.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-c2696398-91ac-4af5-b8e7-04433a36db9f
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/816efddf-ef90-403b-9e3f-9e6288651b8b
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Limited
- Procurement Method Details
- Competitive quotation (below threshold)
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79342311 - Customer satisfaction survey
Notice Value(s)
- Tender Value
- £81,755 Under £100K
- Lots Value
- Not specified
- Awards Value
- £81,755 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 16 Jun 20258 months ago
- Submission Deadline
- 24 Feb 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 28 Mar 202511 months ago
- Contract Period
- 30 Jun 2025 - 30 Jun 2027 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- WEST KENT HOUSING ASSOCIATION
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- SEVENOAKS
- Postcode
- TN13 1AX
- Post Town
- Tonbridge
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ4 Kent
- Small Region (ITL 3)
- TLJ46 West Kent
- Delivery Location
- Not specified
-
- Local Authority
- Sevenoaks
- Electoral Ward
- Sevenoaks Town and St John's
- Westminster Constituency
- Sevenoaks
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/816efddf-ef90-403b-9e3f-9e6288651b8b
16th June 2025 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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