Award

PR2284 - Recruitment Services for Temporary D365 Customer Service Consultant

PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN

This public procurement record has 1 release in its history.

Award

21 Nov 2025 at 15:40

Summary of the contracting process

The Parliamentary and Health Service Ombudsman (PHSO) successfully completed a procurement process titled "PR2284 - Recruitment Services for Temporary D365 Customer Service Consultant." This tender falls under the business services sector, specifically involving consulting and recruitment, with a procurement method of direct award. The contracting process, covering England in the United Kingdom, began its contract period on 3rd November 2025 and is set to conclude on 1st May 2026. The relevant award was announced on 30th October 2025, following the tender deadline on 28th October 2025. This process is marked as complete, highlighting that selection and contracting have been finalised.

This procurement offers significant opportunities, particularly for SMEs, as the successful supplier, InterQuest Group (UK) Limited, attests to the accessibility of such contracts for smaller businesses. The tender specifically targets recruitment consulting within the D365 customer service domain, making it an excellent opportunity for firms in the consulting and recruitment fields to leverage their expertise. Engaging in such contracts can lead to further business growth by establishing credibility in the public sector and expanding within specialised service offerings. SMEs specialising in consulting and recruitment services should regard this as a promising avenue for development and participation in future public procurement processes.

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Notice Title

PR2284 - Recruitment Services for Temporary D365 Customer Service Consultant

Notice Description

Recruitment Services for Temporary D365 Customer Service Consultant for PHSO.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c2abca24-6c97-4777-b875-fe3c6fcc7113
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dbb54a60-e781-4f5d-94b9-dfe2bb3dcc25
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£91,144 Under £100K
Lots Value
Not specified
Awards Value
£75,953 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Nov 20253 months ago
Submission Deadline
28 Oct 2025Expired
Future Notice Date
Not specified
Award Date
30 Oct 20253 months ago
Contract Period
3 Nov 2025 - 1 May 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M2 3HQ
Post Town
Manchester
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)

Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

INTERQUEST GROUP (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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