Tender

GB-London: V&A Customer Experience CX Standards

VICTORIA AND ALBERT MUSEUM

This public procurement record has 1 release in its history.

Tender

08 Aug 2023 at 15:40

Tender Notice
Summary of the contracting process

The Victoria and Albert Museum (V&A) has issued a tender for the project titled "V&A Customer Experience CX Standards" within the services category. The procurement stage is currently active, with a tender period ending on September 10, 2023. The contract period is scheduled to run from October 2, 2023, to January 31, 2024, with an expected budget between £10,000 and £25,000. The project location is London, United Kingdom, and the procurement method is an open procedure.

This tender by the V&A presents opportunities for businesses, particularly small or medium enterprises (SMEs) and organisations with expertise in business and management consultancy services. Businesses capable of co-creating customer service standards and delivering large-scale audience-focused services are well-suited to compete for this contract. The project requires a focus on enhancing visitor experiences and driving consistency in service delivery across V&A sites in London.

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Notice Information

Notice Title

GB-London: V&A Customer Experience CX Standards

Notice Description

The V&A is looking to appoint a leading customer service expert to work closely with our visitor facing teams to co-create a set of people-focused V&A customer service standards that are bought-into and can be adopted and acted on. The customer service standards will define 'what good customer service at the V&A looks like' and support us in our goal of welcoming, connecting with and serving the needs of large, diverse, local, and global audiences. It will also create a consistency of service across all visitor-facing teams at all our London based sites. We anticipate the work will take approximately between 16-20 days between October 2023 and January 2024. Please download the Brief from the below link: https://files.vam.ac.uk/link/5K3eHNzfQUJfR63x4bi54z Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. The Brief can be downloaded from the below link: https://files.vam.ac.uk/link/5K3eHNzfQUJfR63x4bi54z

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c2ea4a17-a104-457e-88c8-2957c018c542
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/962890f6-b00d-4eb2-8739-0e4e7d2e8601
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79400000 - Business and management consultancy and related services

79410000 - Business and management consultancy services

Notice Value(s)

Tender Value
£25,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Aug 20232 years ago
Submission Deadline
10 Sep 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Oct 2023 - 31 Jan 2024 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
VICTORIA AND ALBERT MUSEUM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KENSINGTON
Postcode
SW7 2RL
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
TLI London
Local Authority
Kensington and Chelsea
Electoral Ward
Brompton & Hans Town
Westminster Constituency
Kensington and Bayswater

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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