Award

GB-Sheffield: Salesforce Application Support

BRITISH BUSINESS BANK

This public procurement record has 1 release in its history.

Award

19 Nov 2018 at 11:31

Summary of the contracting process

The procurement process for "Salesforce Application Support" is conducted by the British Business Bank, located in Sheffield, UK. This tender falls under the software support services category (CPV Code: 72261000) and is currently at the Award stage. The tender period concluded on 31st July 2018, with the contract starting on 1st August 2018 and running until 31st December 2018. The total value of the awarded contract is £42,400. The procurement method details are not specified.

This contract presents a valuable opportunity for businesses specialising in software support services, particularly those with expertise in Salesforce application management. Companies capable of handling ticket resolution, incident management reviews, and change management documentation would be well-suited to compete for similar tenders in the future. As this tender was awarded to Cognizant Worldwide Ltd, it reflects the competitive landscape where large service providers dominate; however, there remains potential for smaller firms to showcase their capabilities in specialised areas.

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Notice Title

GB-Sheffield: Salesforce Application Support

Notice Description

Provision of Salesforce application support including: Managing of queue of Salesforce tickets and their resolution Review incident management Audit of current defect identification processes Documentation of change management Prepare technical solutions and change requests

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c369d86d-b3c4-4a02-b099-d7c4cea867c0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b0be2b20-b04b-40b3-93df-4b0582bbcfc3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
£42,400 Under £100K
Lots Value
Not specified
Awards Value
£42,400 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Nov 20187 years ago
Submission Deadline
31 Jul 2018Expired
Future Notice Date
Not specified
Award Date
30 Jul 20187 years ago
Contract Period
31 Jul 2018 - 31 Dec 2018 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
BRITISH BUSINESS BANK
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHEFFIELD
Postcode
S1 2GQ
Post Town
Sheffield
Country
England

Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE32 Sheffield
Delivery Location
TLI London

Local Authority
Sheffield
Electoral Ward
City
Westminster Constituency
Sheffield Central

Supplier Information

Number of Suppliers
1
Supplier Name

COGNIZANT WORLDWIDE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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