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Customer Contact Centre Solution (CCaaS)

WANDLE HOUSING ASSOCIATION LIMITED

This public procurement record has 1 release in its history.

Award

09 Jul 2026 at 14:48

Award Notice
Summary of the contracting process

The Wandle Housing Association Limited, located in London, has completed the award stage of a public procurement process for a "Customer Contact Centre Solution (CCaaS)" within the communication software package industry. The procurement sought a cloud-based solution to enhance telephony and customer service operations. This process was managed through a selective method using a call-off from the Government Commercial Agency's Network Services 3 (RM6116) Framework, specifically Lot 4c for Contact Centre Solutions. The tender, identified with the code WHA.COS.CE.25.049, had its period from 30 June 2026 to 29 June 2028, with a project value of £624,155.33. The award was finalised on 23 June 2026, and the main contract duration is for 24 months with no extension option.

This tender represents a significant business opportunity for companies that provide communication solutions, particularly those capable of delivering comprehensive cloud-based customer contact centres. Businesses that align well with this procurement are those with expertise in deploying and managing communication software services equivalent to what Vodafone Limited has been contracted to supply. Small and medium enterprises were considered suitable for participation, highlighting the project's inclusivity and potential to enable business growth within the sector. The procurement is ideally positioned for companies seeking to strengthen partnerships with housing associations and expand their footprint in the public sector by offering robust, scalable communication solutions.

How relevant is this notice?

Notice Information

Notice Title

Customer Contact Centre Solution (CCaaS)

Notice Description

The contract is for the provision of is for the provision of a cloud-based Customer Contact Centre solution (CCaaS) to support Wandle's telephony and customer service operations across all service areas. The contract will supply and support with the ongoing management of Vodafone Business storm(r) CCaaS. Additional information: This contract is for 24 months with no option to extend. The contract has been award via the Government Commercial Agency (GCA) , Network Services 3 (RM6116) Framework, Lot 4c: Contact Centre Solutions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c3c0cefd-f878-479c-8195-9856c487c016
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a108ede7-cf61-4e57-8466-8d31710eee57
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48510000 - Communication software package

Notice Value(s)

Tender Value
£624,155 £500K-£1M
Lots Value
Not specified
Awards Value
£624,155 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
9 Jul 20266 days ago
Submission Deadline
22 Jun 2026Expired
Future Notice Date
Not specified
Award Date
22 Jun 20263 weeks ago
Contract Period
29 Jun 2026 - 29 Jun 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WANDLE HOUSING ASSOCIATION LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 9BB
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London
Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

VODAFONE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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