Planning

CA16316 - ESNEFT 2758 Out of Hours Care Coordination Centre RFI

EAST SUFFOLK AND NORTH ESSEX NHS FT

This public procurement record has 1 release in its history.

Planning

12 Aug 2025 at 10:09

Summary of the contracting process

The East Suffolk and North Essex NHS Foundation Trust is currently in the planning stage of a procurement process titled "CA16316 - ESNEFT 2758 Out of Hours Care Coordination Centre RFI". This process falls under the industry category of call centre services, with classification CPV code 79512000, and is aimed at establishing an Out of Hours Care Coordination Centre. The procurement is part of the RM6181 Outsourced Contact Centre and Business Services initiative. The procurement process is open to suppliers worldwide, including the United Kingdom, with a location address in Ipswich, England. Key engagement for this process is expected to conclude on 12 November 2025, marking an important deadline for interested parties to be aware of during this planning phase.

This tender offers a valuable opportunity for businesses specializing in outsourced contact centre and business services to expand their operations and clientele by partnering with a significant NHS Trust. The Request for Information seeks insights and collaboration from experienced providers, making it particularly suited for companies with robust capabilities in managing and supporting contact centres. Engaging in this process could not only provide significant business growth through new contracts but also enhance a company's reputation and expertise in the healthcare services sector. Businesses with a comprehensive understanding of international service delivery, particularly those registered on the MultiQuote platform, will be well-positioned to compete for and benefit from this opportunity.

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Notice Title

CA16316 - ESNEFT 2758 Out of Hours Care Coordination Centre RFI

Notice Description

This Request for Information is to be conducted under the RM6181 Outsourced Contact Centre and Business Services Lot 1: Contact Centres Outsourced Contact Centre and Business Services - CCS To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA16316. Not registered: Visit https://suppliers.multiquote.com then register and quote CA16316 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c3c0dd61-9a26-482e-ba94-bac17f27b8f4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/20224779-6d17-4a78-ba69-efd1b28012e4
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Aug 20256 months ago
Submission Deadline
Not specified
Future Notice Date
12 Nov 2025Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
EAST SUFFOLK AND NORTH ESSEX NHS FT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
IPSWICH
Postcode
IP4 5PD
Post Town
Ipswich
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH62 Ipswich
Delivery Location
Not specified

Local Authority
Ipswich
Electoral Ward
Bixley
Westminster Constituency
Ipswich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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