Award

AT1368 Telephony and Contact Centre Services

LUTON COUNCIL

This public procurement record has 1 release in its history.

Award

17 Jun 2025 at 10:03

Award Notice
Summary of the contracting process

Luton Council has completed the procurement process for "AT1368 Telephony and Contact Centre Services" under the industry category of telecommunications services, identified by CPV code 64200000. The project is located in England, United Kingdom. The procurement process has moved to the award stage, with the contract awarded to 4net Technologies Ltd on 9th April 2025. The total contract value is £836,852 GBP, covering a service period from 1st July 2025 to 30th June 2028. This follows a tendering phase that concluded on 24th February 2025.

This contract presents growth opportunities for businesses specialising in telecommunications services, particularly those that are small or medium-sized enterprises (SMEs), as indicated by the suitability criteria. With Luton Council as the buyer, companies with expertise in telephony and contact centre services can leverage this contract to expand their clientele and demonstrate their capabilities in delivering quality services. Given that the procurement method was not standardised, this may attract innovative providers capable of offering tailored solutions.

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Notice Information

Notice Title

AT1368 Telephony and Contact Centre Services

Notice Description

Telephony and Contact Centre Services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c3ee82f5-9889-4dac-8e52-844c604ddf54
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/aa04aa53-e77f-4eb0-938d-ec01c70a70fb
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
£836,852 £500K-£1M
Lots Value
Not specified
Awards Value
£836,852 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jun 20258 months ago
Submission Deadline
24 Feb 2025Expired
Future Notice Date
Not specified
Award Date
8 Apr 202510 months ago
Contract Period
30 Jun 2025 - 30 Jun 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LUTON COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LUTON
Postcode
LU1 2BQ
Post Town
Luton
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH21 Luton
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Luton
Electoral Ward
Central
Westminster Constituency
Luton South and South Bedfordshire

Supplier Information

Number of Suppliers
1
Supplier Name

4NET TECHNOLOGIES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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