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Zendesk Suite Professional - IT Ticketing System

WANDLE HOUSING ASSOCIATION LIMITED

This public procurement record has 1 release in its history.

Award

01 Jun 2026 at 11:21

Award Notice
Summary of the contracting process

The procurement process managed by Wandle Housing Association Limited concluded with the awarding of a contract for the provision of the Zendesk Suite Professional, an IT ticketing system. The contract, a selective tender method and call-off from the G-Cloud 14 Framework, was awarded to Capricorn Ventis Ltd t/a Capventis and valued at £68,221.19. Covering software package and information systems within the services category, this contract serves Wandle's IT management needs. The procurement process took place in London, with the contract term commencing on 6th July 2026 and concluding on 5th July 2029. The award phase was completed on 6th May 2026, while the award notice was published on 1st June 2026.

This tender presents growth opportunities for SMEs, particularly those specialising in IT service management and software systems. The three-year contract term allows the supplier, Capricorn Ventis Ltd, to build a substantial customer relationship with Wandle Housing Association, offering potential for future collaborations or contract extensions. Given its alignment with the G-Cloud framework, businesses skilled in leveraging cloud service contracts, frameworks, or similar procurement avenues would find this tender advantageous for showcasing their capabilities to public sector entities. This opportunity is particularly suitable for businesses with prior experience in framework agreements and delivering IT solutions to housing associations or similar organisations.

How relevant is this notice?

Notice Information

Notice Title

Zendesk Suite Professional - IT Ticketing System

Notice Description

The contract is for the provision of Zendesk Suite Professional, supporting Wandle's IT service management and asset tracking requirements across the organisation. This contract has been awarded under the G-Cloud 14 Framework. Additional information: This contract is for 36 months with no option to extend.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c416bbef-af63-4bd8-826a-b6bd67b1efe3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/eacdfc0d-caa8-4a91-90b2-b61b6fb5dde9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£68,221 Under £100K
Lots Value
Not specified
Awards Value
£68,221 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
1 Jun 20263 weeks ago
Submission Deadline
6 May 2026Expired
Future Notice Date
Not specified
Award Date
5 May 20261 months ago
Contract Period
5 Jul 2026 - 5 Jul 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WANDLE HOUSING ASSOCIATION LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 9BB
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London
Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

CAPRICORN VENTIS LTD T/A CAPVENTIS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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