Award

NLP and Webchat Services

DEPARTMENT FOR EDUCATION

This public procurement record has 2 releases in its history.

AwardUpdate

13 Sep 2021 at 14:38

Award

23 Dec 2020 at 14:13

Summary of the contracting process

The Department for Education has successfully concluded the tender process for the provision of NLP and Webchat Services, aimed at supporting The National Careers Service through AI-enabled telephony and chatbot solutions. This public contract, valued at £130,000, falls under the software-related services category (CPV code 72260000) and was located in the West Midlands, United Kingdom. The procurement method used was a selective approach, following a call-off from a framework agreement. The contract period commenced on 10th September 2020 and ended on 10th March 2021.

This tender presents significant growth opportunities for SMEs specialising in software services, particularly those with capabilities in AI and customer interaction technologies. Businesses focusing on innovative communication solutions would be well-suited to engage in similar future procurements, enhancing their market visibility and expanding their client base within the public sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

NLP and Webchat Services

Notice Description

Providing support for The National Careers Service with AI enabled Telephony and Chatbot services

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c49ad057-5bae-4667-ac1b-c0b7857520cf
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/432c8442-cf08-4b7d-b326-9cc3ef7b61f6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
£130,000 £100K-£500K
Lots Value
Not specified
Awards Value
£130,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Sep 20214 years ago
Submission Deadline
1 Sep 2020Expired
Future Notice Date
Not specified
Award Date
1 Sep 20205 years ago
Contract Period
9 Sep 2020 - 10 Mar 2021 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR EDUCATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 2WD
Post Town
Manchester
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLG West Midlands (England)

Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

INFORM COMMUNICATIONS

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-c49ad057-5bae-4667-ac1b-c0b7857520cf-2021-09-13T15:38:04+01:00",
    "date": "2021-09-13T15:38:04+01:00",
    "ocid": "ocds-b5fd17-c49ad057-5bae-4667-ac1b-c0b7857520cf",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_244746/914599",
        "title": "NLP and Webchat Services",
        "description": "Providing support for The National Careers Service with AI enabled Telephony and Chatbot services",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72260000",
            "description": "Software-related services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "West Midlands",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 130000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2020-09-01T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2020-09-10T00:00:00+01:00",
            "endDate": "2021-03-10T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-153784",
            "name": "Department for Education",
            "identifier": {
                "legalName": "Department for Education"
            },
            "address": {
                "streetAddress": "1st Floor, Picadilly Gate, Store Street,",
                "locality": "Manchester",
                "postalCode": "M1 2WD",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "arron.egan@education.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-2644647",
            "name": "Inform Communications Ltd",
            "identifier": {
                "legalName": "Inform Communications Ltd",
                "scheme": "GB-COH",
                "id": "2644647"
            },
            "address": {
                "streetAddress": "Venture House, Arlington Square, Bracknell, Berkshire RG12 1WA"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-153784",
        "name": "Department for Education"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-c49ad057-5bae-4667-ac1b-c0b7857520cf-1",
            "status": "active",
            "date": "2020-09-02T00:00:00+01:00",
            "datePublished": "2020-12-23T14:13:12Z",
            "value": {
                "amount": 130000,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-2644647",
                    "name": "Inform Communications Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2020-09-10T00:00:00+01:00",
                "endDate": "2021-03-10T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/432c8442-cf08-4b7d-b326-9cc3ef7b61f6",
                    "datePublished": "2020-12-23T14:13:12Z",
                    "format": "text/html",
                    "language": "en",
                    "dateModified": "2021-09-13T15:38:04+01:00"
                },
                {
                    "id": "2",
                    "documentType": "tenderNotice",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/db09600b-b426-48f7-87a6-a9e004e2378a",
                    "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
                }
            ]
        }
    ]
}