Award

ESHT & Sussex ICS Patient Portal

EAST SUSSEX HEALTHCARE NHS TRUST

This public procurement record has 1 release in its history.

Award

08 Apr 2025 at 11:36

Award Notice
Summary of the contracting process

East Sussex Healthcare NHS Trust has awarded a contract for the provision of the "ESHT & Sussex ICS Patient Portal" under a call-off from a framework agreement. This project involves the implementation of a digital health solution named 'My Health and Care Record (MHCR)' across the Sussex NHS Trusts. The award, valued at £487,404, was formally published on 8 April 2025. The procurement process, classified under the industry-specific software package category (CPV code 48100000), reached its completion with the contract period set from 1 April 2025 to 31 March 2026. The primary site for delivery is located at TN37 7RD, Saint Leonards-on-sea, UK.

This procurement process presents significant opportunities for businesses specialising in healthcare technology and digital patient management systems. Companies with expertise in providing robust, scalable tech solutions for healthcare providers would find this tender beneficial. The project supports extensive patient access to health records, aiming to streamline patient communication and reduce operational costs through digital notifications. Despite being marked as unsuitable for SMEs and VCSEs, firms capable of enhancing patient interface and healthcare management would be well-suited to engage in similar future opportunities within the NHS framework.

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Notice Information

Notice Title

ESHT & Sussex ICS Patient Portal

Notice Description

The Trusts within Sussex ICS have procured Patients Know Best (PKB), which is branded My Health and Care Record (MHCR) in Sussex. It is governed by the Our Care Connected programme responsible for implementation across Sussex NHS Trusts. This is a collaborative programme between the Trusts in Sussex. MHCR currently provides patients with next day access to their blood test results (1 million per week). In addition, it is available to all acute patients on a planned care pathway to support their waiting and inform them about resources available to them. MHCR reduces patient calls to the trusts and provides information about waiting times. It also sends appointment letters to patients digitally and reduces postage and SMS costs by sending notifications via the NHS App.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c49ae84e-2707-4349-8db5-9fa6b02c9476
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fdc63091-cf48-4ed1-a050-eae7b0078c85
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48100000 - Industry specific software package

Notice Value(s)

Tender Value
£240,337 £100K-£500K
Lots Value
Not specified
Awards Value
£487,404 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Apr 202510 months ago
Submission Deadline
31 Mar 2025Expired
Future Notice Date
Not specified
Award Date
7 Apr 202510 months ago
Contract Period
31 Mar 2025 - 31 Mar 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
EAST SUSSEX HEALTHCARE NHS TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SAINT LEONARDS-ON-SEA
Postcode
TN37 7RD
Post Town
Tonbridge
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ22 East Sussex CC
Delivery Location
Not specified
Local Authority
Hastings
Electoral Ward
Conquest
Westminster Constituency
Hastings and Rye

Supplier Information

Number of Suppliers
1
Supplier Name

PATIENTS KNOW BEST

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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