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Provision of a Customer Portal and Customer Relationship Management System

Calderdale Mbc - Recycling

This public procurement record has 1 release in its history.

Award

20 Feb 2017 at 09:24

Award Notice
Summary of the contracting process

The procurement process involves Calderdale Mbc - Recycling, which sought a solution for the "Provision of a Customer Portal and Customer Relationship Management System". This procurement falls under the software package and information systems industry category, with an estimated contract value of £420,000. The open procedure was utilised, and the tender period concluded on 25 November 2016. The contract is set to commence on 1 April 2018 and will run until 31 March 2025, with delivery expected in Yorkshire and the Humber region of the United Kingdom.

This opportunity represents significant potential for businesses specialising in software development and customer service solutions, particularly those focused on customer relationship management systems. Small and medium enterprises (SMEs) are encouraged to compete, as the tender's specifications indicate eligibility for SMEs. Companies capable of providing integrated systems with functionalities such as interactive maps and real-time back office integration would be particularly well-suited for this project.

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Notice Information

Notice Title

Provision of a Customer Portal and Customer Relationship Management System

Notice Description

The scope of this tender is to provide a whole customer services solution including a Customer Portal, aCRMsystem, integrated interactive maps, integrated chat, integrated middleware for robust real time backofficeintegration and to replace or incorporate all the current CRM, Online Form, Chat, social media integrationandIntegration functionality of the current solution.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c4bd4579-a288-40de-8f41-87820a6c9e7b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/91ae7b52-d589-42d4-a499-9ade6dace852
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£420,000 £100K-£500K
Lots Value
Not specified
Awards Value
£420,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Feb 20179 years ago
Submission Deadline
25 Nov 2016Expired
Future Notice Date
Not specified
Award Date
17 Feb 20179 years ago
Contract Period
1 Apr 2018 - 31 Mar 2025 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Calderdale Mbc - Recycling
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HALIFAX
Postcode
HX1 1PS
Postcode Area
Halifax
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE44 Calderdale and Kirklees
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Calderdale
Electoral Ward
Town
Westminster Constituency
Halifax

Supplier Information

Number of Suppliers
1
Supplier Name

Oracle Corporation UK Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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