Notice Information
Notice Title
Provision of a Customer Portal and Customer Relationship Management System
Notice Description
The scope of this tender is to provide a whole customer services solution including a Customer Portal, aCRMsystem, integrated interactive maps, integrated chat, integrated middleware for robust real time backofficeintegration and to replace or incorporate all the current CRM, Online Form, Chat, social media integrationandIntegration functionality of the current solution.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-c4bd4579-a288-40de-8f41-87820a6c9e7b
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/91ae7b52-d589-42d4-a499-9ade6dace852
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- £420,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- £420,000 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 20 Feb 20179 years ago
- Submission Deadline
- 25 Nov 2016Expired
- Future Notice Date
- Not specified
- Award Date
- 17 Feb 20179 years ago
- Contract Period
- 31 Mar 2018 - 31 Mar 2025 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CALDERDALE MBC - RECYCLING
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- HALIFAX
- Postcode
- HX1 1PS
- Post Town
- Halifax
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE4 West Yorkshire
- Small Region (ITL 3)
- TLE44 Calderdale and Kirklees
- Delivery Location
- TLE Yorkshire and The Humber
-
- Local Authority
- Calderdale
- Electoral Ward
- Town
- Westminster Constituency
- Halifax
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/91ae7b52-d589-42d4-a499-9ade6dace852
20th February 2017 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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