Award

Customer Satisfaction Survey Tracker

MINISTRY OF DEFENCE

This public procurement record has 2 releases in its history.

AwardUpdate

18 Jul 2022 at 11:22

Award Notice
Award

15 Jul 2022 at 10:51

Award Notice
Summary of the contracting process

The Ministry of Defence is currently managing the procurement process for a contract titled "Customer Satisfaction Survey Tracker", classified under survey services (CPV code 79311000). The procurement method utilised was selective, specifically a call-off from a framework agreement. The tender period concluded on 26 April 2022, while the awarded contract has a value of £203,320 and spans from 1 July 2022 to 30 June 2025. The contract will be executed at the buyer's location in Huntingdon, England (PE28 2EA).

This awarded contract provides a significant opportunity for businesses specialised in survey services, particularly those that focus on customer satisfaction metrics. Small and medium enterprises (SMEs) are encouraged to compete, given the suitability criteria indicated in the procurement process. Companies in the market for survey services and data analysis could leverage this contract to expand their portfolio and establish long-term collaboration with a major governmental body.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Customer Satisfaction Survey Tracker

Notice Description

Notification of awarded contract

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c621c496-9ed8-4739-a0d2-fc21e4611414
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b0a0b84e-e35b-488a-8168-3e297150c3dd
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

Notice Value(s)

Tender Value
£203,320 £100K-£500K
Lots Value
Not specified
Awards Value
£203,320 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Jul 20223 years ago
Submission Deadline
26 Apr 2022Expired
Future Notice Date
Not specified
Award Date
15 Jun 20223 years ago
Contract Period
30 Jun 2022 - 30 Jun 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF DEFENCE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HUNTINGDON
Postcode
PE28 2EA
Post Town
Peterborough
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH42 Cambridgeshire CC
Delivery Location
Not specified
Local Authority
Huntingdonshire
Electoral Ward
Hemingford Grey & Houghton
Westminster Constituency
Huntingdon

Supplier Information

Number of Suppliers
1
Supplier Name

OPINION RESEARCH SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-c621c496-9ed8-4739-a0d2-fc21e4611414-2022-07-18T12:22:03+01:00",
    "date": "2022-07-18T12:22:03+01:00",
    "ocid": "ocds-b5fd17-c621c496-9ed8-4739-a0d2-fc21e4611414",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_303316/1088523",
        "title": "Customer Satisfaction Survey Tracker",
        "description": "Notification of awarded contract",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79311000",
            "description": "Survey services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "PE28 2EA"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "postalCode": "PE28 2EA"
                    },
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 203320,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2022-04-26T15:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2022-07-01T00:00:00+01:00",
            "endDate": "2025-06-30T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-192470",
            "name": "Ministry of Defence",
            "identifier": {
                "legalName": "Ministry of Defence"
            },
            "address": {
                "streetAddress": "RAF Wyton",
                "locality": "Huntingdon",
                "postalCode": "PE28 2EA",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "rowena.charity100@mod.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-213397",
            "name": "Opinion Research Services Ltd",
            "identifier": {
                "legalName": "Opinion Research Services Ltd"
            },
            "address": {
                "streetAddress": "The Strand Swansea SA1 1AF"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-192470",
        "name": "Ministry of Defence"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-c621c496-9ed8-4739-a0d2-fc21e4611414-1",
            "status": "active",
            "date": "2022-06-16T00:00:00+01:00",
            "datePublished": "2022-07-15T11:51:41+01:00",
            "value": {
                "amount": 203320,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-213397",
                    "name": "Opinion Research Services Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2022-07-01T00:00:00+01:00",
                "endDate": "2025-06-30T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/b0a0b84e-e35b-488a-8168-3e297150c3dd",
                    "datePublished": "2022-07-15T11:51:41+01:00",
                    "format": "text/html",
                    "language": "en",
                    "dateModified": "2022-07-18T12:22:03+01:00"
                },
                {
                    "id": "2",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/ccc8daaa-bc5a-476b-ad78-3cc9a9590b13",
                    "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
                },
                {
                    "id": "3",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/8b866503-efb4-41c6-81a0-53c07acb4bc7",
                    "format": "application/msword"
                },
                {
                    "id": "4",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/48e416b8-5d40-4320-9048-5ab97e61ab68",
                    "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
                },
                {
                    "id": "5",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/26552dec-2b5f-45c5-8f77-d0b530bab689",
                    "format": "application/pdf"
                },
                {
                    "id": "6",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/2db1fa2b-fb42-482a-9a70-711ac04e8a47",
                    "format": "application/pdf"
                },
                {
                    "id": "7",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/568c9cac-489b-4f23-9664-4fc9dcd2d5ca",
                    "format": "application/pdf"
                },
                {
                    "id": "8",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/c6720f1a-e8ec-4893-bd80-b7e02f40bccb",
                    "format": "application/pdf"
                },
                {
                    "id": "9",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/2b467fa8-9af1-47c5-b073-f833db610d35",
                    "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
                },
                {
                    "id": "10",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/b0d972dc-859a-4442-9012-54a9b05b775a",
                    "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
                },
                {
                    "id": "11",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/e415b813-fa80-4d42-b96c-ac8f74601bb9",
                    "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
                },
                {
                    "id": "12",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/5f0837e0-bc2e-43d0-8a86-92d7b455a288",
                    "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
                },
                {
                    "id": "13",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/547d8eb0-d7db-4cdf-8dbd-1661234d488b",
                    "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
                },
                {
                    "id": "14",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/95760eff-c5b7-4252-a1ea-2d044e8ea0be",
                    "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
                },
                {
                    "id": "15",
                    "description": "n/a",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/61c3b68a-c8fc-44b2-9392-00a15b69183a",
                    "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
                }
            ]
        }
    ]
}