Award

CA16878 - MAINT6403-RFL(NM)-Netcall Liberty

PARTNERS PROCUREMENT SERVICE (PPS)

This public procurement record has 1 release in its history.

Award

10 Dec 2025 at 10:51

Summary of the contracting process

The public procurement process led by Partners Procurement Service (PPS) concerns the "CA16878 - MAINT6403-RFL(NM)-Netcall Liberty" project, which falls under the industry category of software maintenance and repair services (CPV 72267000). The project entails a one-year support and maintenance agreement for the Liberty platform, with a subscription to speech recognition and tuning, in accordance with the SBS Framework contract. The direct award procurement method was used, reflecting a direct procurement method, and the contract period spans from 30 July 2025 to 29 July 2026. Located in London, England, the contract includes delivery to regions including the British Overseas Territories, Channel Islands, Isle of Man, Europe, and the UK, among others. The award stage has been completed with a contract value of £69,910, and the award was announced on 10 December 2025.

This tender creates opportunities for growth, particularly for small and medium-sized enterprises (SMEs) specialising in software maintenance and repair services. The detailed specifications and clear regional delivery requirements present a niche market opportunity for experienced service providers capable of offering comprehensive software support and innovation. Businesses adept at delivering solutions in the software maintenance industry, particularly those compliant with framework agreements, are well-positioned to expand their service portfolio and showcase their expertise to both public and international sectors, leveraging this contract as a reference for further opportunities. The inclusion of a high-profile client like Partners Procurement Service can significantly enhance market visibility and reputation for successful suppliers.

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Notice Title

CA16878 - MAINT6403-RFL(NM)-Netcall Liberty

Notice Description

1 year support and maintenance agreement for Liberty platform, subscription to Speech Recognition and Tuning all as per SBS Framework contract Ref: SBS10175 To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA16878. Not registered: Visit https://suppliers.multiquote.com then register and quote CA16878 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-c62bb193-3cc6-407e-9751-1bb7d26d1f26
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d1208150-288a-436b-8db3-180acb80d4f8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72267000 - Software maintenance and repair services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£69,910 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Dec 20252 months ago
Submission Deadline
29 Jul 2025Expired
Future Notice Date
Not specified
Award Date
10 Dec 20252 months ago
Contract Period
29 Jul 2025 - 29 Jul 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
PARTNERS PROCUREMENT SERVICE (PPS)
Contact Name
Kathy Emery
Contact Email
support@multiquote.com
Contact Phone
0151 482 9230

Buyer Location

Locality
LONDON
Postcode
N19 5NF
Post Town
North London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
Not specified

Local Authority
Islington
Electoral Ward
Junction
Westminster Constituency
Islington North

Supplier Information

Number of Suppliers
1
Supplier Name

NETCALL TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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